Onboarding Case Lead

International Volunteer Program|Hong Kong|Banking operations processing

Onboarding Case Lead

Hong Kong, Hong Kong International Volunteer Program Banking operations processing

Responsibilities

•    Collect documentation from Clients and provide guidance and support
•    Set regular meetings with key Clients for follow up
•    Manage business priorities while at the same time providing transparency and visibility
•    Lead performance meetings with internal Onboarding stakeholders and business
•    Production of dashboards on a regular basis to inform all stakeholders on the status of their onboarding
•    Produce reports for follow up, pipeline management and KPI monitoring
•    Assist in managing a dedicated mailbox for the onboarding process
•    Provide cross coverage on all team functions
•    Provide assistance and expertise to FO and Clients on the client onboarding process
•    Comply with all Risk and regulatory obligations where relevant
•    Participates in key projects linked to onboarding
•    4-eye check & validation of KYC files to ensure that it is in line with policy and procedure

Profile required

• You are graduated with a Master degree from Engineering or Business School or University with a specialization in in Finance, Banking, Management or similar
• An experience in banking is preferred
• Display of innovation, team spirit and time management
• Fluent English is mandatory

PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.

To facilitate the examination of your application by our English-speaking managers, we thank you for applying in English.

The VIE assignment in a nutshell
This VIE in Hong Kong is to begin as soon as possible but you need to plan 3 months between your application date and the beginning of your VIE assignment. It will last 12 months.

The VIE is a specific contract, under Business France’s eligibility criteria, opened to candidates under 28 and from the member states of the European Economic Space. For further information (including your financial indemnities), please see: Mon VIE-VIA Business France.

We would like to draw your attention to the fact there that your VIE mission could potentially get postponed, depending on the evolution of the health crisis and subjects to the decision made by the Crisis and Support Centre of the Ministry of Europe and Foreign Affairs (MEAE). In addition, the selected candidate will only be paid upon confirmation from Business France and arrival in the country of assignment.

Behavioral skills

  • Team Spirit - Collective mindset: I favour the team’s interest over my own results
  • Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode
  • Client - Client  focus: I put long term relationship with our clients at the center of my actions, whatever my position 
  • Commitment - Sustainability: I strive to develop my skills and knowledge
  • Innovation - Thinking out of the box/Creativity: I propose new ideas and solutions
  • Responsibility - Courage: I express my convictions and make decisions with courage and respect.

Why join us

As soon as you arrive, you will be integrated into our teams and will learn every day alongside our experts, who will support you in your tasks. Gradually, you will become more independent in your projects, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating. 
At the end of your VIE, various opportunities could be offered to you, in France and abroad.

Business insight

Company Description

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. 
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA. 
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

ASIA-PACIFIC (ASIA), as one of the Business Units of Societe Generale, operates in 12 locations across the Asia Pacific region, employing over 2,500 employees with the regional headquarter located in Hong Kong. Our activities here are centered on Societe Generale's Global Banking & Investor Solutions pole (GBIS), a major growth engine for the Group and a key pillar of Societe Generale's universal banking model. Our expertise in Asia Pacific ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Global Transaction Banking and specialised financial services like Equipment & Vendor Finance and Vehicle Leasing & Fleet Management. In addition, Societe Generale's Global Solution Centre (SGGSC) in Bangalore and Chennai offers customised business solutions to the Societe Generale Group globally including ASIA.

Department Description

The Client Lifecycle Intelligence and Digital (‘CLD’) department is the cross-business client management division of Global Banking and Investor Solutions (‘GBIS’).  As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in charge of the client experience across the GBIS activities. The department is particularly in charge of:

•    (KYC) KYC due diligence for both on-boarding and periodic reviews
•    (RRD) Management of client reference & regulatory data
•    (COO) Project management

The specific role is the New Client Onboarding KYC Case Lead, reporting directly to the Head of New Client Onboarding Global Markets in Hong Kong.
The Case Lead/Client Outreach Team is the interface between clients and internal key stakeholders. As a dedicated point of contact, the team is responsible for the maintenance of our existing clients by identifying KYC requirements and collecting all required documents. The team is also the main point of contact for KYC related matters for our different business lines in the region. Responsibilities include supporting the business lines, managing their priorities and providing transparency of the process. The team provides advisory services internally and externally and should be well versed in the latest KYC and regulatory requirements and how they are applied within our organization.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000N0P
Entity: Societe Generale Hong Kong Branch
Starting date: 2022/12/01
Publication date: 2022/07/31
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