Ops Manager - Brokerage

Permanent contract|Bangalore|Corporate and Investment Banking

Ops Manager - Brokerage

Bangalore, India Permanent contract Corporate and Investment Banking

Responsibilities

 The role provides a wide range of exposure to different areas within the SGSC GBS/EQD/FEE processing flow and requires an ability to work with a variety of internal and external stakeholders to resolve issues, implement process improvements and to drive the brokerage strategic initiatives.

 To provide support and supply a high-quality service for brokerage activity on all exchanges globally we are responsible

 Follow up with brokers, Front office, Middle Office & other staked holder for timely settlement of the invoices

 Allocation, Calculation of fee on different business lines & posting internal entries

Use a variety of brokerage back office applications

To provide detailed analysis and reports for management and traders on a regular basis or if requested

To ensure high level of check & control to reduce risk of over payment or incorrect payment, or incorrect application of funds.

Profile required

Minimum 10+Years of Expirience.

Montior the KPI/KRI/SLA, TAT, Quality applicable for activities under scope are processed as per the timeline, with zero errors & incidents.
Build a strong relationship with BMO/TSU/Network team /SMT to achive NPS score.
Should be able to challenge the KPI and any delays in the processing to achieve savings and no duplicate invoice payments to custodians/Brokers
Identify the key areas for contributing in NPS and NBI and help team members to work on the respective areas
Monitor Priority/Penalty/Interest/Fines/late payement charging custodians/Brokers have been tracked on daily basis by the team
Deep dive in to process to understand more conceptual knowledge & build process expertise in the team
Identify the areas of improvement & automate the process leveraging with IT Ops model
No escalations from the Custodians/Broker/Onshore/BMO/MO/Auditors or stakeholders on any unattended emails, invoices, breaks, reports, audit confirmation etc. - Zero external / Internal errors- It should be tracked in CMT tool as incidents
Escalate issues/risks in the process to Management on time which requires attention and ensuer team is following the same.
Identify issues blocking the team to achieve KPI or challange the existing KPI & KRI and proactively pick them assist the team to challenge
Address issues/concerns raised by brokers/SMT through regular meeting/Govenance calls
Ensure procedures/SOP is followed by the team & new scenarios are clearly understood, shared and documented in the procedure & validate the changes
Ensure cross trainings has been performed to elimante the dependency
Engaging in cross training and Upskilling the team members through team building activities
Open to new assignment, organize the work & should be able to absorb the additional tasks
Understand the Fee calculation and intrepratation - Implement in to TITAN /GAIA tool onboarding on all custodians.
Leaves /Block leave to be planned well in advance & ensure production is not impacted.
Contribute and active participation on the upcoming projects
Moniter all the controls has been performed by the team - GPS/Morse +
Reduce Dependency with Onshore team
Make sure there is no negative feedback in OVS calls with onshore, Provide the updates & highlight issues to be discussed with OVS
Conduct Bi-monthly one to one review with team members
Skill matrix Review
Make sure PSS/KSS/WB/PI are achieved by the team
IT-Ops model building
Daily control check - Tableau

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business insight

Societe Generale Global Solution Centre (SG GSC), a 100% owned subsidiary of European banking major Societe Generale (SG), Our role and purpose is to enable the strategic vision of Societe Generale Group. We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence and applying it to banking.

SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management, to Societe Générale’s business lines around the world.

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 20000MKF
Entity: SG Global Solution Centre
Starting date: 2021/03/18
Publication date: 2021/01/06
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