Payments & Cash Management Sales & Client Service Associate

International Volunteer Program|Austria|Retail & online banking

Payments & Cash Management Sales & Client Service Associate

Austria International Volunteer Program Retail & online banking


Societe Generale Global Transaction Banking (GTB) includes payment and cash management, cash clearing services, trade services, factoring and foreign exchange services associated to these activities. GTB integrates all the expertise and services required to facilitate the daily transactional activities of major economic and financial actors both in a domestic and international scope.

As a major player in banking flows, we rely on our strong presence in both Europe and mature and emerging markets worldwide.

With over 6,000 specialists in over 50 countries, Payments and Cash Management (PCM) is a strategic activity for Societe Generale. We can offer the expertise of a large international banking group and experience spanning over twenty years. As a real local Bank in all the countries where we operate, our global system ensures optimal coordination. We can intervene in cash management in Europe, Africa, Asia, Americas, Overseas, and in the Middle East.

The responsiveness and dynamism of our teams, their accurate knowledge of market trends and regulations, the strength of our networks and our diverse range of products allow us to optimize the daily management of the cash flow, the commercial and financial transactions for our corporate clients.

As Sales and Client Service Associate Cash Management you will support the GTB/Payments & Cash Management team in Country in any Sales and Client Service Activity with Corporates and Non-Bank Financial Institutions. Thereby you will have a large level of autonomy, working on projects which are supervised by the Senior Sales or Client Service Managers. You will systematically report to the Head of the department. Products and services to be marketed will include, amongst others:

  • Domestic and international means of payment 
  • Foreign Exchange (when related to cross-border payments)
  • Electronic Banking products as well as associated services
  • Liquidity Management solutions
  • Active cross-selling with the different Business Lines of the Bank, especially the international retail banking network.

The role requires a strong client service orientation, excellent analytical, interpersonal and communication skills as well as professional integrity at all times.

Commercial & Client Service Support

  • Assist Senior Sales Managers with: client call preparation by creating relationship review materials, response to RFPs, pitch books, global account plans, conducting market intelligence, customer research and marketing activities
  • Support with administrative tasks related to account opening and maintenance, Know-Your Customer (KYC) onboarding & reviews, credit applications and service implementation related tasks.
  • Ensure accuracy/consistency of client data (Sales portfolios in CRM, client referential)
  • Assist with Know-Your Customer (KYC) and client onboarding process, collecting required documents and interacting with the KYC Validation Team
  • Support cash management implementation projects
  • Follow-up on client inquiries
  • Verify product related billing based on information

Analysis of Commercial Performance

  • Analyse income and produce reporting for Sales Managers: contribution to data quality, highlight of key variations (+/-)
  • Prepare business reviews with management

Profile required

  • Graduate with a Master degree from Business school or University with specialization in Finance, Accounting or Economics
  • A previous experience in client facing banking activities would be appreciated
  • Proficient with MS Office
  • Fluent in English and Intermediate in German; French is a plus
  • Good communication capabilities are key personal abilities for this job
  • Operational skills: a sound operational and commercial attitude coupled with cash management expertise, an ability to work in co-operation with other departments of the bank. Superb attention to details and time management skills.
  • Analytical skills: ability to generate reports from multiple sources and to manage complex tasks is required
  • Highly self-motivated to work independently and proactive approach with clients and on broad based teams that cross Lines of Business

To facilitate the examination of your application by our English-speaking managers, we thank you for applying in English

The VIE assignment in a nutshell
This VIE in Vienna is to begin as soon as possible but you need to plan 3 months between your application date and the beginning of your VIE assignment. It will last 12 months.
The VIE is a specific contract, under Business France’s eligibility criteria, opened to candidates under 28 and from the member states of the European Economic Space. For further information, please see Mon VIE-VIA Business France.

We would like to draw your attention to the fact there that your VIE mission could potentially get postponed, depending on the evolution of the health crisis and subjects to the decision made by the Crisis and Support Centre of the Ministry of Europe and Foreign Affairs (MEAE). In addition, the selected candidate will only be paid upon confirmation from Business France and arrival in the country of assignment.

Why join us

As soon as you arrive, you will be integrated into our teams and will learn every day alongside our experts, who will support you in your tasks. Gradually, you will become more independent in your projects, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

At the end of your VIE, various opportunities could be offered to you, in France and abroad.

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. 
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA. 
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating? 
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000KAT
Entity: Global Transaction Banking
Starting date: immediate
Publication date: 2021/11/18