pecialist Service Analyst (Incident Manager)-French Linguist

Permanent contract|Bangalore|Information Technology

pecialist Service Analyst (Incident Manager)-French Linguist

Bangalore, India Permanent contract Information Technology


  • Demonstrated ability to develop process lifecycle management strategies to manage performance, INCIDENT, PROBLEM AND CHANGE and new service introduction.
  • A self-starter with a track record of successfully leading geographically and technically diverse service management teams.
  • Familiarity with infrastructure frameworks.
  • Experience managing global infrastructure services through leadership of retained and outsourced teams.
  • Ability to develop strong relationships across infrastructure operations, architecture/engineering and project management to ensure delivery of required services with high-quality outcomes.
  • Demonstrated ability to assess customer/client needs, creatively approach solutions; determine and influence appropriate courses of action.
  • A strong communicator at all levels in the organization.
  • ITIL certified.
  • Familiar with tools – Service now , ITSM tools , SharePoint

Profile required

Manage end to end life cycle of IPC management process.
Incident Manager
The Incident Manager is responsible for the effective implementation of the Incident Management process and carries out the corresponding reporting.
He represents the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels.

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, natural origin, genetics, disability, age or veteran status.

Business insight

Societe Generale Global Solution Centre (SG GSC), a 100% owned subsidiary of European banking major Societe Generale (SG). Our role and purpose is to enable the strategic vision of Societe Generale Group. We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence and applying it to banking. SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management to Societe Generale’s business lines around the world.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 20000N32
Entity: SG Global Solution Centre
Starting date: 2020/11/30
Publication date: 2020/11/02