Responsibilities
Base Salary Range: $87,000 - $175,000
Base salary range does not include overtime pay, bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience.
Delinquency and Portfolio Risk Management
Achieve established Delinquency, Cost of Risk and Late Charge Collection targets by:
- Coaching, training and leading staff to understand Back Office and SGEF-US strategies, objectives and KPIs, and to execute collection tasks in a timely and reliable manner
- Leveraging available tools and internal support resources
- Driving the consistent adherence to established collections procedures and policies
- Coordinating and facilitating portfolio review meetings (Watch List, Doubtful, Mid-Month Delinquency Reviews, and 1-1 Delinquency reviews with Portfolio Managers)
- Managing and, where needed, developing additional delinquency tracking and reporting tools in support of all collections and portfolio risk management activity
- Participate in all audit activities as needed
- Ensure that collection procedures are continuously reviewed, updated, refined and documented, and are communicated to staff
- Monitor and manage compliance with New Definition of Default (NDOD) standards
- Ensure the utilization of a risk-based Collections Activity Strategy to drive a common and consistent approach by Portfolio Managers in managing their assigned accounts
- Review and leverage existing system functionality to ensure maximum collections efficiency and effectiveness
- Drive an overarching philosophy and approach of proactiveness and ownership of Customer relationships
- Ensure full compliance by Collectors of the requirement to document all collection-related activity
- Train/coach staff on any process or policy changes as needed
Vendor Relationship Management
Manage and grow operational relationships with key vendors by:
- Organizing regular vendor calls to discuss portfolio performance, delinquency results, and problem accounts
- Creating a collaborative, partner-minded working relationship
- Participating in gathering Vendor/Customer feedback, evaluating results, and using key findings to
drive process/system improvement initiatives and training/coaching activities
- Communicating and partnering with Vendors to ensure an ongoing understanding of their service and support requirements of SGEF
Performance Management and Professional Development of Staff
- Regularly provided feedback, training and coaching to Team members on performance relative to their objectives, and equip them with the skills and knowledge necessary to be successful in their roles
- Ensure that the overall skill sets of the Portfolio Management Team correlate to the requirements for supporting delinquency and risk management objectives, and are able to meet the specific needs of our Vendors and Customers
- Provide the necessary tools and guidance to enable members of the Portfolio Management Team to grow and develop their professional competencies
- Work with each Portfolio Manager to formulate a personal development plan as well as a long-term vision for their career path
- Assist in the regular review and formulation of recognition plans to help incent best-in-class performance and drive Portfolio Managers’ perception of SGEF as being a great place to work
Partner and Collaborate with internal teams to ensure a best-in-class Customer Experience with SGEF
- Partner and collaborate with all other business functions (Sales, Booking, Transaction Support, Risk Management, Credit, Finance) to support the effective overall management of the portfolio
- Assist and engage with members of the Finance Team to review/resolve accounting entries, audit activities, and book close
- Facilitate open and fluid communication on account-specific issues with the Booking Team, Sales, Finance and other teams/internal partners as required
- Ensure all Customer inquiries and issues are handled in a timely and efficient manner, with a “Customer First” mindset; organize thoughts and actions based on the needs and requirements of the Customer
- Clearly communicate information and expectations to Customers/Vendors and internal partners; keep commitments made for actions to investigate and resolve issues
- Collaborate with the Transaction Support Team on tasks related to cash application, account reconciliations, invoicing, rebooking and other activities as required
- Continuously assess the Portfolio Management processes for effectiveness and efficiency, and identify gaps and opportunities for improvement
- Regularly communicate and collaborate with other functional team managers (Sales, Front-Office/Booking, Finance) to gain insight and feedback on procedures impacting the Customer/Vendor experience with SGEF
- Participate in broader SGEF-US strategic initiatives aimed at reviewing processes and identifying gaps/pain points and developing solutions
- Participate in review(s) of system/technology capabilities, providing insight and ideas for improvement
- Help drive and implement process and system changes as they are identified
Profile required
Technical Skills:
- Extensive knowledge of the leasing and commercial finance industry
- Thorough understanding of lease/loan structures, documentation and financing product types
- Experience with lease/loan pricing, negotiations, and bad-debt workouts
- Advanced skills in the Microsoft Office suite of tools, in particular Excel, Outlook and Word
- Exposure to and/or experience with LeaseWorks and Salesforce strongly desired
- Able to manage and prioritize multiple priorities with speed and agility
Competencies and Attributes:
- Highly effective listening & communication skills, both written and oral
- Superior relationship management and leadership skills
- Strong interpersonal & organizational skills; detail oriented
- Able to link responsibilities of the Portfolio Management Leader role to the overall objectives & success of the business
- Continuously prioritize and address the needs of Customers, Vendors and other stakeholders
- Identify and manage conflicts in an open, honest manner
- Act in spirit of collaboration and partnership
- Be obsessively Customer-centric
- Innovatively and creatively develop and implement win-win solutions
- Embrace an entrepreneurial mindset
Experience Required:
- 10+ years in leasing and/or commercial lending; background in Vendor Finance strongly preferred
- 5+ years in a supervisory or leadership role
- Understanding of lease/finance accounting principles
- Solid knowledge of leasing/loan concepts such as amortization, accruals, deferrals and account reconciliations
- Process management & improvement experience strongly desired
- Experience working in a regulated environment with knowledge of compliance and audit support activities is a plus
Educational Requirements:
- Bachelor’s Degree desired
Languages:
- English (required)
- Spanish is a plus
Why join us
The SGEF Back Office Team is responsible for all post-booking operations, including:
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Customer Service and Sales support
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Invoicing
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Cash management and posting
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Collections
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Sales and Property Tax management
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Portfolio monitoring
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Syndication management
The SGEF Back Office Team is currently organized with two sub-teams: Portfolio Management and Transaction Support. The Portfolio Manager Leader position will report to the VP Back Office, and is an integral part managing SGEF’s overall Vendor and Customer relationships, including any tasks and activities related to the timely, accurate handling of all Customer/Vendor related inquiries and the effective management of collection activities of any past due balances.
Business insight
OUR CULTURE:
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)
D&I:
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision:
• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients
For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)
HYBRID WORK ENVIRONMENT:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.
Societe Generale is an equal opportunity employer, and we are proud to make diversity a strength for our company. We are committed to recognizing and promoting the talents and achievements of our employees and staff, regardless of race, religion, color, national origin, sex, disability, age, gender, sexual orientation, and any other characteristic or status protected under applicable law.