Process Coordinator - CDD 1 year

Fixed term contract|Bucuresti|Human Resources

Process Coordinator - CDD 1 year

Bucuresti, Romania Fixed term contract Human Resources


Act as an expert within the France Training team, maintaining the work quality at a high level and in compliance with the agreed KPIs, preventing operational risk, offering support to the other team members and maintaining a good client relationship.

Specifically, you will be required to:

  • Excellent knowledge of process and work procedures on his/her perimeter (including the dispatch and classification cell)
  • Ensure that the team knows and respect the work procedures, process flows and that it is aware of the KPIs established with the client
  • Check the demands received processed by the team and give constructive feedback based on Quality check criteria
  • Understand the operational difficulties faced by team members and support them in identifying solutions
  • Raise awareness of process changes as well as ensures that all team members have the same understanding
  • Follow-up the quality indicators established with the client
  • Organize and participates to weekly operational committees with the client
  • Ensure weekly / monthly reports are delivered to the team in accordance with established procedures and deadlines
  • Report incidents and implements solutions to prevent them, provide constructive feedback for operational errors and risk prevention
  • Optimize the processes in order to exclude non-value-added tasks and to improve production
  • Organize process improvement workshops and problem detection workshops
  • Project involvement: process improvement, new activities, standardization and mutualizing project
  • Act like a backup for the team leader

Profile required

  • French – B2-C1; English – B2
  • Good knowledge of MyLearning (Catalogue, Proxy enrollment, Session management and Custom Reporting sections; core emails; markers & custom fields; etc. )
  • Good knowledge of Neocase setup (templates, TAT, etc.) and advanced functionalities
  • Good knowledge of Mandarine

Why join us

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits:

  • competitive compensation & remuneration, including annual performance bonus;
  • preventive healthcare plan, and group health & life insurance;
  • wide range of flexible benefits within a monthly budget;
  • office perks, wellbeing and mental health programs;
  • various social benefits and bonuses for personal or family events;
  • 9-to-5 workday & work-from-home options with enablement bonus at onboarding;
  • additional paid and unpaid time off, including Sabbatical leave;
  • learning and growth opportunities based on individual development and career plans;
  • unlimited access to various eLearning resources.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. 

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! 

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000J2O
Entity: SG Global Solution Centre Romania
Starting date: 2022/09/05
Publication date: 2022/06/16