Production Support Analyst

 Bangalore, India       Permanent contract        Information Technology


1)Good communication and thorough understanding of how the communication process takes place during incident management

2)Good understanding of how to work in Kanban model

3)Should be able to shape up very fast in the new working environment and start performing in the production environment

4)Working knowledge in any of the existing trade modules in products like Temenos , T360,IMEX , Flexcube ,Financle etc

5)Good domain knowledge on the Wholesale\Transaction banking perimeter

6)Should be able to identify the root cause of the issue in production and able to provide a permanent solution and work with the team lead to ensure that permanent resolution are applied in order to reduce the volume of the tickets

7)Must possess team working behavior and not working in Silos

8)Must have attitude of problem solving by identifying the approach to solve issues based on demand of the situation

Profile Required

Must Have 

1.Candidate must be of experience bracket of 3-7 years

2.Good working knowledge in production support environment:

  a) Should have working knowledge with ticketing in IMPULSE,

  b) clarity of understanding the priority and urgency of the ticket

  c) should have the attitude to comply with the defined SLA and focus on turn around as per priority and urgency of the tickets

3.Good domain knowledge on trade finance:

  a) Through understanding of the Trade finance product life cycle such as Letter of Credit , Documentary collections , Guarantees, Factoring etc

  b) good understanding related to all steps associated with the above products ,respective swift message , parties involved throughout the life cycle

  c) understand types of charges, interests etc collected for different products ,based on different conditions on whom the charges are applied etc

  d) understand different types of LC's like transferrable LC, UPAS LC etc , avalisation , different types of Guarantees like performance

Why Join Us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business Insight

Societe Generale is one of the leading European financial services groups. Based on a diversified and integrated banking model, the Group combines financial strength and proven expertise in innovation with a strategy of sustainable growth, aiming to be the trusted partner for its clients, committed to the positive transformations of society and economy. Active in the real economy for over 150 years, with a solid position in Europe and connected to the rest of the world, Societe Generale has over 147,000 members of staff in 67 countries and supports on a daily basis 31 million individual clients, businesses and institutional investors around the world by offering a wide range of advisory services and tailored financial solutions.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 19000TX8
Business unit: SG Global Solution Centre
Starting date: Immediate
Date of publication: 04/12/2019
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Production Support Analyst

Permanent contract   |   Bangalore   |   Information Technology