Production Support Analyst

Permanent contract|Montreal|IT (Information Technology)

Production Support Analyst

Montreal, Canada Permanent contract IT (Information Technology)



    What are you applying to?


  • Provide timely resolution of functional and technical issues and communicate with the end users
  • Design and develop applications (Archer) based on technical requirements using SDLC concepts and agile methodology.
  • Design and develop RSA Archer data integration feed to / from other systems as required.
  • Design and develop modules within RSA Archer platform including layout, workflow, reporting, notifications, questionnaires, access control, packaging, etc.
  • Perform analysis and provide recommendation for solution analysis, design, and implementation.
  • Use SDLC concepts for designing, coding, testing, implementing, and supporting application software that is delivered on time and within budget.
  • Work with project manager in planning and estimating throughout the complete development life cycle. Identify and evaluate alternatives and present the most efficient and cost-effective solution.
  • Provide effort estimates based on the business requirements.
  • Work with BA strengthen the organization’s IT capabilities through development of the solution
  • Facilitate user acceptance testing of new modules or modifications made to existing ones in the environment.
  • Follow SG policies and procedures like change management, project governance and software configuration management.
  • Debug complex Archer configuration issues.

Profile required

What you bring to our team:


  • Strong use of concepts: Understands a situation or problem by putting the pieces together. It includes identifying patterns or connections between situations that are not obviously related, identifying key or underlying issues in complex situations, using creative conceptual, inductive reasoning to apply existing concepts to define innovative ideas. More intuitive than rational approach of situations or problems by first trying to find the abstract meaning of things rather than the concrete nature.
  • Analytical capability: Strong analytical skills, follow-up capability and problem-solving ability.  Able to break down complex problems into simple manageable units, develop solutions for each unit, and integrate them back into the whole.  Can absorb ideas quickly and apply then pragmatically.
  • Adaptability: Able to adjust to new environments, work effectively in varied situations and function in changing circumstances with a minimum of confusion or loss of productivity.
  • Results oriented:  Consistently deliver quality results.
  • Strong interpersonal effectiveness:  Team-oriented, client-focused and open to different ideas/viewpoints.  Self-awareness of own behavior and work style, as well as tolerant of different needs and viewpoints. Interest in others’ opinions and shows consideration, concern and respect for other people feelings.
  • Organization:  Detail-oriented and organized

Profile Required

  • Knowledge of Archer on Demand Application development or ability to learn 
  • Strong analytical and debugging skills
  • Knowledge of Continuous Integration/Continuous Delivery (CICD)

Desired / Plus:

  • Experience working with Reporting and Business Intelligence Tools such as Power BI, MicroStrategy etc.
  • Experience using version control systems such as GIT and Subversion
  • Experience with JIRA
  • Experience with XML technologies.
  • Working knowledge of SQL scripting in MS SQL Server
  • Experience developing APIs

What we do differently at Société Générale

  •  Competitive compensation & benefits offering, including but not limited to:
    • Minimum of 20 days Vacation days + 4 personal days
    • Supportive Maternity, paternity, parental and adoption leave policy
    • Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.).
    • Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family.
  • There are many Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
  • We foster a culture of continuous development by encouraging our employees to seek improvements through various training programs (online training and coaching platform such as Coursera, GoFluent, PluralSight, First Finance, and others).

Why join us

Why Join Us

It is with a long-term approach that we are engaging with the world as it is today: a world in which economic development goes hand-in-hand with environmental and social progress.

As a result, we made Team spirit a central value at Societe Generale Canada. We work together to be able to offer each employee the tailored approach they require to grow.

As soon as you arrive, you will be integrated into our teams and will learn every day alongside experts, who will support you in your task.

Get ready to join an innovative company where you can bring your full self to work and evolve with forward-thinking individuals to build the bank of tomorrow!

Business insight

About us

Expanding its activities in Montreal, Société Générale Group is a large multinational bank that counts 130 000 employees located in more than 60 countries around the globe.

At Société Générale, reimagining green IT impact with our focus on sustainable movement is how we interpret our mission as responsible bankers.

Société Générale has positioned itself as a frontrunner in supporting the energy transition and carbon net zero financing.

People are the drivers of change and the world of tomorrow will be shaped by our collective creativity, combined experiences, and diversity of opinions, so that together we can have a positive impact on the future!

Teamwork and collaboration are something that we don't only talk about but that we embody through our work and global initiatives.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000IUS
Entity: Montreal Solution Center 1
Starting date: 2022/08/01
Publication date: 2022/06/15