Programme Director

Fixed term contract|London|Innovation / Project / Organization

Programme Director

Kleinwort Hambros
London, United Kingdom Fixed term contract Innovation / Project / Organization


Description of The Business Line or Department

The role will oversee the KH Optima Programme, part of the wider SG Private Banking Optima programme. The objective of the Optima programme is to deliver the outsourcing of the IT and Operations functions, processes and applications of the SG Private Banking functions of Kleinwort Hambros (KH), Monaco, Luxemburg and Switzerland.

The KH Optima Programme is sponsored by the Kleinwort Hambros COO.

Following the approval of the programme by the KH Boards, the role will be responsible for launching and assembling the programme and then ultimately delivering the KH Optima Programme in accordance with the agreed timeline.


  • Provide Leadership and direction to the KH Optima Programme and secure Kleinwort Hambros’ interests in the wider SGPB initiative
  • Manage the execution of the programme through key milestones
  • Manage the implementation of the target operating model of Kleinwort Hambros in line with what has been defined with the relevant managers and as per the strategic business plan
  • Ensure the programme is properly resourced and in line with the business plan assumptions
  • Supervise the financial reporting / management information of the programme (budget, forecast, cost management, programme operational efficiency...)
  • Assess the progress of the programme and to raise awareness of /escalate key risks to senior management of Kleinwort Hambros and/or SG group on any other potential failure of critical success factors impacting the BPO/ITO
  • Take reasonable steps to be fully understand and comply with all regulatory requirements from all regulatory bodies that are applicable to the outsourcing, and to monitor operational and regulatory risks related to the programme
  • Identify and manage as required adherence with any other projects (regulatory, but also business projects, both local and global perspectives) impacting KH in the UK, CI or Gibraltar
  • Supervise the budget and financial reporting / management information of the programme (budget, forecast, cost management, programme operational efficiency...)
  • Management of all key stakeholders including the KH Exco, SG Priv management and senior executive of Azqore and Alpha Consultancy
  • Perform all duties in accordance with the principles outlined in the Code of Conduct and relevant policies and procedures, to ensure adherence to a culture that treats clients fairly and focuses on the long-term sustainability of client relationships
  • Embody behavioural competency as per SG Leadership model
  • Manage the programme team and more generally business line/support functions staff dedicated to the programme (recruitment, training, objectives and appraisals, compensation and promotion...)

Profile required


  • Leadership, management and stakeholder management skills
  • Outsourcing of Operational and Technology functions
  • Ability to analyse the market, define strategy and obtain team adherence
  • Team spirit, team building, performance management and the skills to manage a large team
  • Ability to listen, but also to influence and thus implement management policy by explaining and convincing
  • Change Management
  • Strategic and commercial exposure to financial services institutions and a wide range of financial products
  • Strong organisational, planning and problem-solving skills
  • Ability to interact with all levels of the organisation, build team spirit and collaboration across functions and geographies
  • Excellent knowledge of legal regulatory and industry requirements
  • Strong knowledge of business processes, standards, policies and procedures
  • Proactive self-starter able to multi-task and exercise initiative and resourcefulness in creating appropriate business solutions
  • Senior Management Competencies as defined in the SG Leadership Model

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000N6U
Entity: Kleinwort Hambros
Starting date: 2021/09/27
Publication date: 2021/07/22