Quality Assurance Analyst

Permanent contract|Bucuresti|Legal / Taxation / Compliance

Quality Assurance Analyst

Bucuresti, Romania Permanent contract Legal / Taxation / Compliance


Performs daily quality control checks on the files analyzed by the KYU analysts and monitors the level of performance of the processes, operational teams and analysts.

  • Produces the performance report for each process/team/analysts;
  • Leads the creation of action plans by identifying corrrective and preventive actions together with the KYC team leaders/ Process experts, aiming to resolve all quality issues and prevent subsequent occurences;
  • Identifies risks related to the non-performance of the KPIs agreed with the client and proposes mitigation plans;
  • Based on the control results, identifies quality improvements opportunities for KYC activities.
  • Contributes to maintaining or improving the quality level of Know Your Customer operations by formulating proactive solutions, collecting and analyzing quality data.
  • Monitors the efficiency, effectiveness and progress of the implemented solutions.
  • Actively contributes to the preparation of analyzes and presentations to the client, participating in meetings dedicated to quality control.

Profile required

  • Experience in quality controlling – min. 2 years
  • Experience in process analysis, continuous improvement
  • Basic knowledge of LSS/Agile/CAPA methodologies
  • Fluent in French
  • Very good effective communication skills both written and oral
  • Able to work in high pressure environment
  • Excellent analythical skilss
  • Work experience  in retail banking sector is a plus
  • Very good attention to details
  • Risk orientation skills
  • Positive attitude and a cooperative person

Why join us

At SG GSC, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits:

  • Competitive compensation & remuneration;
  • Healthcare coverage for prevention & group life insurance;
  • Office perks, flexible benefits & social benefits;
  • Preferential banking services;
  • 9-to-5 workday & work from home (up to 2 days a week);
  • Learning and development programs & career growth opportunities.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000GMO
Entity: SG Global Solution Centre Romania
Starting date: 2021/08/16
Publication date: 2021/05/24