Relationship Manager

Permanent contract|Hong Kong|Banking Operations

Relationship Manager

Hong Kong, Hong Kong Permanent contract Banking Operations



Job Scope

Responsible for marketing and providing customer support on behalf of GTPS/GTB/BAN for Cash Clearing Services to a portfolio of selected banks in HK and Taiwan.

Key responsibilities:

Marketing :

  • Manage relationship with existing clients through regular contacts, and solicit new clients through continuing business development initiatives, to offer SG’s Cash Clearing services (e.g. account maintenance, clearing of international transfers, cheques collections, bill of exchange…) developed by the business lines
  • Follow up regularly with head office on the budgeted volume of EURO payments for existing customers and take any necessary action with clients/business lines to ensure budget is met or exceeded
  • Keep business line management informed of local market conditions and competition studies in the scope of Global Clearing Services activities.
  • Accompany Head Office business line representatives on calls to local customers.
  • Gain an in-depth knowledge of clients’ organization and needs in cash clearing services
  • Be fully familiar with the business lines’ product and services offerings, and strategies, in order to fully align marketing activity
  • Identify opportunities for cross-selling products and services of other business lines of the SG Group to clients

Customer Services :

  • Handle customers’ inquiries to help them solve any operation problems and making sure every inquiry will be taken care on that same day or the earliest possible in order to satisfy the customers.
  • To provide, in close connection with SG-Paris, a first level of customer support for banks in HK and Taiwan and  dealing with SG-Paris.
  • To develop daily contact with the customers in order to maintain a good and close relationship.   

Profile required

Required skills:

  • Reliable, competent and service oriented team worker experienced in sales and marketing strategy.
  • Good  level of people interaction skills.
  • Demonstrate the ability to work in diverse business under many different organizational conditions.
  • Competency in leading a team of staff to provide superior customer services, deliver sales targets and develop local clientele.
  • Achieve high level of customer satisfaction in correspondent business.

Business insight

Company Description
Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

Our expertise in the Asia Pacific region ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Securities Services, Trade Finance and Cash Management Services. Leveraging on our formidable global footprint, we serve corporates, financial institutions and the public sector. With our regional headquarters in Hong Kong, we operate in 11 countries across Asia Pacific, employing over 6,600 employees. You can find us in Beijing, Seoul, Tokyo, Singapore, Mumbai, Sydney and other locations in the region.

At Societe Generale we have developed – and continue to develop – advanced programs to support your career development. A diverse and comprehensive Learning & Development program, a Junior program for graduates and a Remuneration policy that stimulates your growth are just a few examples that illustrate how we help you to fulfill yourself personally and professionally, and how we develop your ability to adapt to ever-changing environments and transform challenges into opportunities.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000DU4
Entity: Societe Generale Hong Kong Branch
Starting date: 2021/05/28
Publication date: 2021/04/28