Risk and Controls Officer

The Risk & Control Officer within the CLD Controls Office is responsible for overseeing and ensuring the end-to-end control environment is operating as intended throughout the client lifecycle across APAC CLD.

Core responsibilities include:
Inspection

• Oversee all regulator inspections, internal/external audits and Compliance testing programmes relating to APAC CLD
• Manage the tracking and delivery of inspection recommendations such that the relevant stakeholders are notified, reminded and guided to complete the commitment on time
• Evaluate the inspection findings and recommendations, and implement new or enhance controls to strengthen CLD operational processes and reporting where required

Controls - Core

• Identify key risks, and perform risk management and controls optimisation through BAU issue escalation or periodic review programs (e.g. RCSA, COMPASS)
• Identify and remediate control gaps, and lead the remediation of operational errors, and work with key stakeholders to review the incidents to agree on the root causes and the delivery of appropriate remedial actions
• Monitor and ensure the appropriate controls are in place, and enhance the controls as the framework matures
• Partner with CLD production managers to establish and drive control meetings to ensure agenda and materials effectively cover operating risk
• Be able to represent CLD interests over control- or regulatory-led initiatives

Controls - Permanent Supervision & Quality Assurance

• Oversee and perform PS and QA on the post production client KYC files
• Ensure the quality of the tested samples are aligned with the local and global requirements
• Identify learning points from each PS cycle and feed them into the training and knowledge management programme, such as through the monthly quality forums to discuss the errors identified and provide best practices, in partnership with QC
• Identify areas of weakness in the PS framework and implement corrective actions to ensure continuous enhancements

Change Management

• Involve in the interpretation of Compliance policies or internal guidance as required and facilitate discussions with Compliance or CLD Norms & Experts team to support the client KYC analysis and controls framework
• Build a strong knowledge of the operational processes across the entire client lifecycle i.e. from sales initiation, new business onboarding, client refreshes (regular or ad-hoc) to offboarding
• Update local procedures, knowledge log, training materials and tools based on the changes related to the local, regional or global Compliance policies, internal guidance, or recommendations from the inspection or Compliance testing findings
• Define a robust framework to manage the procedure changes and ensure the changes are effectively embedded and communicated within CLD
• Design a knowledge management framework that allows different ways of disseminating knowledge across CLD and business, this includes but not limited to issuance of bulletins, delivery of new hire trainings, ongoing refresher courses and targeted training sessions