Senior Analyst (Client Service and Analysis)

Permanent contract|Chennai|Banking operations processing

Senior Analyst (Client Service and Analysis)

Chennai, India Permanent contract Banking operations processing

Responsibilities

Within the Société Générale Hub Exchange System department (SWIFT, CRISTAL, ALISE), the Customer Service team is responsible for :
> Managing perimeter application accesses (SNAP, OTAWA, AMS, ROCS, Cristal, Alisé and SWING/STARS).
> Ensuring the management of RMAs (SWIFT interbank connections) and SG internal directories.
> Respecting the service legal agreement defined with our internal partners.

Profile required

Experience in SWIFT for at least 4 yrs of experience

In this context, the resource is in charge of :
- Handling requests by email/tools concerning all the accesses on Asia perimeter
- Responding to requests within the deadlines and instructions in place and reporting any discrepancies to management if necessary
- Follow-up of requests and relays to other support teams necessary to take charge of the topic.
- regularly informing the users concerned of the progress of their requests
- Managing Relationship authorizations for the entire scope (Except VIP)
- Managing SG internal directories ( FICLI)

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000TBI
Entity: SG Global Solution Centre
Starting date: 2021/12/29
Publication date: 2021/09/29
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