Senior Application Support Analyst

Permanent contract|Montreal|Information Technology

Senior Application Support Analyst

Montreal, Canada Permanent contract Information Technology


The Equities and Equity Derivatives / Volatility Montreal support team is composed by ten people with the responsibility of supporting and maintening Front-to-Back office applications (70%) and providing solutions to our internal clients (30%) including application development and automation tool or bug fixing in many langague JAVA, SQL, Scripting, C# or Python. The team is evolving into an Agile@Scale and DEVOPS culture with more and more ownership of the features that support our AMER business.

Our motto is simple: No Limitations if There is Value.

The applications and IT systems under our responsibility are located at the core of the equities and equity derivatives information system of Société Générale. They are used during all steps of the deal lifecyle (from the booking to the maturity with all events from the market or update required by client). In regards of their usage, these applications and systems are critical and require a proper and specific support and a continuous enhancement.

Most of our internal clients (Traders, Sales, Middle and Back Office) are working into the equities and equity derivatives world. The team is frequently working with transversal department (RISQ, COMPLIANCE, ...) and with many other IT teams located all around the world (AMER, ASIA and EUROPE).

As example, our applications and systems are used for:

  • Electronic execution and OTC (Macro, API) trade capture
  • Central equities and equity derivatives trades repositories
  • PnL risk and Value at risk (reference team)
  • Portfolio position (transversal trading desk)
  • Back Office feeding
  • Audit, Compliance and Regulatory request (FED request, Internal/External audit…etc)

Primary tasks related to Senior Application Support Analyst role include but are not limited to:

  • Build knowledge and expertise on equities and equity derivatives SocGen system
  • Respond to users (traders, back/middle office, Regulators, Compliance… etc) in respect of SLAs
  • Ensure that all incidents are documented and tracked (case histories, issues, and action steps)
  • Maintain our production backlog tickets up to date
  • Communicate with users regarding outages and upcoming events (release, projects etc).
  • Partner with the Global support teams (Paris/ Bucharest/Bangalore) to ensure a correct follow-up and active support for our users
  • Build tools to monitor production activities (Python, ElasticSearch , Kibana…etc).
  • Build and participate in automation tools initiative
  • Understand trading environment and regulatory constraints.
  • Assist in development and maintenance of AMER oriented feature
  • Liaise with development teams located in Bangalore, Bucharest, New York, Hong Kong and Paris
  • Provide functional and technical expertise to produce and promote maintainable and quality solutions. Includes documenting system requirements and documentation of support run book
  • Perform QA Testing with different IT teams using our system
  • Respect internal IT norms, standards, and processes.
  • Effective and efficient oral and written communication with various audience at appropriate levels


Profile required

Competencies Required:

  • Experience in critical application support
  • Good ability to analyze, solve and monitor problems
  • Good organizational and priority skills and ability to manage multiple tasks simultaneously
  • Experience working with relational databases
  • Curiosity and passion for new information.
  • Capacity(and interest) in learning and adapting to new concepts, technologies and environments.

Technical Skills:

  • 3+ years SQL (SQL Server, Oracle, Sybase …)
  • 3+ years Java or C#
  • 3+ years Unix, Linux server environment

Experience Required:

  • 5+ years of application support or development experience

Desired/ Plus:

  • ITIL Certifcation
  • Experience in banking/finance industry, preferably in a trading or compliance environment

 Education Required:

  • Master of Computers Science or other related university degree

Languages Required:

  • English

Desired/ Plus:

  • French

Business insight

Societe Generale opened its Canadian headquarters in Montreal in 1974 to offer its financial services to corporations, financial institutions and governments. The Toronto and Calgary offices were opened in 1978 and 2006 respectively.

We now employ over four hundred people, both in the traditional banking sector (investment banking, funds and trading activities) and in the field of information technology, with the opening of our SG Montreal Solutions Centre subsidiary which, thanks to its geographical location and its cultural diversity, provides computer support and development for the New York and Paris teams.

Interested in Corporate Social Responsibility matters such as contributing to the protection of the environment or giving back to the local communities?


Several Employee Resource Groups have been put in place at Societe Generale in Canada to help you achieve a sense of fulfilment towards causes that matter the most to you!

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 210003LC
Starting date: immediate
Publication date: 2021/02/04