Senior Application Support Analyst

Permanent contract|Chicago|IT (Information Technology)

Senior Application Support Analyst

Chicago, United States Permanent contract IT (Information Technology)



  • Always ensuring the highest level of service for the above tasks and following escalation process in place.
  • Responsibility for ensuring that you are fully aware of and adhere to internal Policies that relate to you, your business or other businesses for which you have any level of responsibility.  It is your responsibility to ensure compliance with operational risk requirements (e.g., Golden rules, security policies and regulatory requirements) in a timely manner. 
  • Responsible for managing, controlling, preparing, and escalating risk within the scope of your position.
  • Responsible for reading, understanding, and complying with the Company’s Conduct and Standards and corresponding regulations. You will be notified of changes to policies in a timely manner through announcements and/or intranet updates.
  • Act with integrity and due skill, care, and diligence in carrying out your duties. Your actions should always be able to satisfy high standards of scrutiny.
  • Observe proper standards of market conduct.  Responsibility to ensure that you take reasonable steps to be fully aware of, understand and comply with all regulatory requirements from all regulatory bodies that are applicable to your business.
  • Responsible for attending daily whiteboard sessions and being prepared with updates on problem tasks or incidents when applicable.
  • Responsible for preparing and complete turnover with support teams in other regions, both written and verbal

Required/must have:

       •       Proactive and results oriented, sets high standards of performance

       •       Client focused, identifies and anticipates client requirements

       •       Staff development, promotes knowledge sharing and learning

       •        Detail-oriented and well organized.

       •        Excellent written and verbal communication skills.

       •        Cooperative promotes collaborating within and across teams.

       •        Strong analytical skills, follow-up capability and problem-solving ability.

       •        Flexible and adaptable to a changing environment.

       •        Must be passionate, determined, and have intellectual curiosity

       •        Must have the ability and desire to work collaboratively

       •        Must have a thorough understanding of what client service is and a strong commitment to ensure they provide solid client service

  •   Ability to work under pressure and think quick

Profile required


  • Solid knowledge of SQL a MUST, java, and Linux a plus
  • Operating Systems - Windows/Linux skills
  • Scripting languages – Shell, Perl, Java, XML, Net, SQL, PL SQL
  • Web Tools – IIS, Tomcat, Apache
  • Knowledge of clearing systems/market technology
  • Troubleshooting skills


  • Minimum 4 years’ experience within an application support role
  • Familiarity with “Follow the Sun” methodology in a global environment
  • Experience of working in the financial markets
  • Experience working with a high-pressure environment
  • Solid support experience

Required Registrations 

  • ITIL Certification

Business insight

Société Générale (“SG”) is one of the oldest financial institutions in France, created in May 1864 by Napoléon III.  Today, SG is a top financial services group in the euro-zone, employing 157,000 people in 83 countries in three key businesses:

  • Retail Banking & Financial Services, serving more than 30 million individual customers worldwide.
  • Global Investment Management and Services, one of the largest banks in the euro-zone in terms of assets under custody and under management.
  • Corporate and Investment Banking, offering customized solutions for clients across sectors by capitalizing on its worldwide expertise in Investment Banking, Global Finance and Global Markets.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000NBM
Starting date: 2022/09/26
Publication date: 2022/08/03