Senior Business Analyst

Permanent contract|Montreal|IT (Information Technology)

Senior Business Analyst

  • Montreal, Canada
  • Permanent contract
  • IT (Information Technology)



Financing and Transaction Banking (FTB) handles the structured finance transactions initiated primarily by Global Banking and Advisory (GLBA) department (asset financing, cash flow financing, securitization, debt advisory and corporate finance), as well as the orchestration of the IS & Digital strategies and delivery & maintenance of IT projects of GLBA.

Technical stacks: SQL – Databases – Microsoft Office – Autosys – File Transfer standards - Client/Server application – Windows and Linux environments.


What will be your DAY-TO-DAY?


Our team is looking for a Senior Business Analyst. As a part of the team, you will be able to:

  • Implement and automate new checks and process improvement ideas to strengthen monitoring controls
  • Review/Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.  End users are Sales, Traders, Front, Middle and Back Office
  • Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally.  Multi-tasking environment.
  • Provide functional and technical expertise to produce and promote maintainable and quality solutions.  Includes documenting system requirements and documentation of support run book
  • Being able to read, understand and write complex SQL queries
  • Actively review production status with end-user as point of Contact for ITEC PRD
  • Communicate with users regarding application outages and upcoming events like release, project
  • Liaise with development teams in Bangalore, Bucharest, Montreal, New York, and Paris.
  • Understand regulatory environment and constraints
  • Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps)
  • Respect internal IT norms, standards and processes
  • Timely reporting of production status to client and IT management
  • Partner with development teams (NY/Bangalore/Paris) on release management
  • Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users
  • Provide users with a customized training
  • Effectively manage the Client Relationship with the end user community
  • Train new joins in how to handle daily responsibilities and highlight standard key IT procedures.
  • Ensure disaster recovery plans are documented and tested at least 2x per year.

Profile required

Skills and Qualifications:

Must Have:

1.      5+ years of experience in a Technology environment

2.      Bachelor's degree in Computer Science, Information Technology, Finance, or relevant technical field

3.      Advanced knowledge in SQL

  1. Possess a good balance of technical expertise, business knowledge and soft skills.
  2. Detail-oriented and organized
  3. Strong analytical skills, follow-up capability and problem-solving ability.
  4. Can communicate clearly with a wide variety of people/functions (verbal/written)
  5. Flexible and adaptable to new environments.  Quickly learn new systems/products.
  6. Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results.
  7. Team-oriented, client-focused and open to different ideas/viewpoints.
  8. Capable of prioritizing tasks and multi-tasking projects. 
  9. Thrive in a time-sensitive environment.

Language(s): English - Mandatory and French

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Nice to Have:

  1. Programming skills/experience
  2. Continuous integration experience

3.     Understanding of financial products, structured/trade finance

  1. Experience working in a global/international financial IT environment
  2. Practical experience in the financial industry (i.e., FO, MO, Risk, Compliance or Accounting)
  3. Experience in a support role in the financial service industry

Why join us



Competitive compensation & benefits offering, including but not limited to:

  • Minimum of 20 Vacation days + 4 personal days 
    • Supportive Maternity, paternity, parental and adoption leave policy 
    • Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)
    • Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
  • Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc. 
  • A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others).

Business insight

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
For more information about our Culture and Conduct initiatives, please visit this link (
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision: 
•     Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
•     Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
•     Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.  Hybrid work arrangements vary based on business area.  The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

Societe Generale is an equal opportunity employer, and we are proud to make diversity a strength for our company. We are committed to recognizing and promoting the talents and achievements of our employees and staff, regardless of race, religion, color, national origin, sex, disability, age, gender, sexual orientation, and any other characteristic or status protected under applicable law.
We strive to write our postings as inclusively as possible. If, however, one of the two genders is used alone in this display, it designates persons of all gender identities.

Reference: 23000OF4
Entity: Montreal Solution Center 1
Starting date: 2023/11/20
Publication date: 2023/08/25