Senior Citrix Expert

Permanent contract|Montreal|IT (Information Technology)

Senior Citrix Expert

  • Montreal, Canada
  • Permanent contract
  • IT (Information Technology)



The Global Technical Services organization (GTS) provides Infrastructure Engineering, Project Management and Administration for all staff and applications worldwide.

The Digital Workplace Services (DWS) Group is responsible for all services delivered to end-users like Desktop Services (Physical/virtual or mobile workstations, printing services), Unified communication services (Messaging, Phones, and meeting room conferencing solutions), collaboration services, user facing support functions and all associated technical services (collaborative tools, messaging, desktop engineering, security, technical directories) and all infrastructure services that support these services like User data management, IT directories and Multi-factor authentication, Packaging and software deployment services

What will be your DAY-TO-DAY?

The scope of mission is to provide Citrix services for Société Générale entities for the Americas and globally. This role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutions. Your responsibilities will include:

  • Citrix Xen App and Xen Desktop application virtualization to allow Windows applications to be accessed via individual devices.
  • Serve as a Senior-level Citrix expert with both operational and design engineering responsibilities.
  • Serve as a Senior-level Citrix expert for Operations, and projects from a global perspective.
  • Work closely with both IT and business partners to design and implement solutions to support business needs.
  • Responsible for diagnosing and troubleshooting complex Application connection / performance issues.
  • Ensures all production changes are made in accordance with production lifecycle methodology, risk & change management guidelines.
  • Review and write Operational Procedure liaising with Global Paris counterparts.
  • Escalate incidents at rights level; to Control-Towers, and / or Management when appropriate.
  • Close and review incidents regularly to improve monitoring and reduce number of tickets.
  • As a senior expert, provide mentoring to other team members within the department.
  • Actively participate in architecture reviews/strategic development activities.
  • Provide L3 support & application support for incident management
  • Participate / Contribute to ON Call, work after-hours & potential weekends within a rotation with all members of the team within a flexible schedule.

Profile required

Skills and Qualifications:

Must Have:

  1. Administer / Support Citrix infrastructure (XenApp and XenDesktop 19.12).
  2. Administer / Support NetScaler (12.1)
  3. Administer / Support Ivanti End user workspace management.
  4. Windows Server 2012 / 2016 & 2019
  5. Windows 10 & Windows 11
  6. Active Directory, DNS), scripting PowerShell and Agile methodologies
  7. VMware and Virtualization VDI
  8. Automation skills/ Scripting skills in VBScript, CMD, Power Shell.

Nice to Have:

  • ITIL is a plus (Incident, Problem, Request, Change Management)
  • Deep technical troubleshooting and problem-solving skills.
  • Ability to multi-task and manage operational and project related tasks / responsibilities.


  • Several years of experience within IT Operations, infrastructure services support.
  • Ability to multi-task, act autonomously, and manage operational and project related tasks / responsibilities.
  • Minimum 5+ Years (Senior) level 3 infrastructure support
  • Minimum 5+ Years (Senior) Citrix infrastructure support.
  • Minimum 2+ Years’ Scripting / PowerShell development.
  • Minimum 3+ Years’ Windows Server 2012 & 2016 installation and support.
  • Minimum 3+ Years’ XenDesktop installation and support.

Why join us

OUR Benefits:


Competitive compensation & benefits offering, including but not limited to:

  • Minimum of 20 Vacation days + 4 personal days 
    • Supportive Maternity, paternity, parental and adoption leave policy 
    • Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)
    • Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
  • Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc. 
  • A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others) 

Business insight

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
For more information about our Culture and Conduct initiatives, please visit this link (
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision: 
•     Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
•     Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
•     Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.  Hybrid work arrangements vary based on business area.  The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

Societe Generale is an equal opportunity employer, and we are proud to make diversity a strength for our company. We are committed to recognizing and promoting the talents and achievements of our employees and staff, regardless of race, religion, color, national origin, sex, disability, age, gender, sexual orientation, and any other characteristic or status protected under applicable law.
We strive to write our postings as inclusively as possible. If, however, one of the two genders is used alone in this display, it designates persons of all gender identities.

Reference: 23000GM5
Entity: Montreal Solution Center 1
Starting date: 2023/06/26
Publication date: 2023/05/23