Senior Client On-Boarding Relationship Manager

Permanent contract|New York|Banking Operations

Senior Client On-Boarding Relationship Manager

New York, United States Permanent contract Banking Operations


  • Coordinate the customer and internal account on-boarding & off-boarding processes ensuring efficient workflow and rigorous follow-up with various departments including AML, Credit/Risk, Legal, E-Solutions, Treasury, Client Services and Business Data in North America and globally
  • Analyze and determine account documentation required based upon counterparty type and products traded as well as approving adequacy of account documentation and financial information received from prospective customers
  • Create and maintain customer information, documents and product / limit requests in various databases/systems
  • Contribute to firm-wide projects related to integration, new systems, data remediation, and new regulations
  • Work closely with the front office, providing continuous feedback on status of accounts, and meet with prospective clients both in-person and remotely
  • Effectively communicate with senior stakeholders to enhance workflow production and build strong relationships with both the client and Front Office
  • Help the front office bring in new business swiftly and accurately, finding custom solutions to clients’ needs
  • Participate in committees and meetings as required related to clients, on-boarding coordination, new activities, products and exchanges
  • Deliver presentations to Key Clients and Senior Stakeholders to yield transparency of client onboarding processes, efforts and productivity
  • Learn a variety of systems, hone expertise, and provide demos to other departments
  • Implement new processes and participate in the launch of new systems

Profile required

Technical Skills:   

  • Advanced Microsoft Excel and Powerpoint Skills
  • Experience with data manipulation and metrics gathering
  • Experience creating charts, graphs, and slides
  • Knowledge of legal documentation related to account opening
  • Strong analytical, comprehension and information retention skills, absorbing and applying complex concepts


  • Strong knowledge of KYC
  • Knowledge of Equities, Fixed Income, OTC, Futures, and/or Options, etc.
  • Well-versed in recent regulatory changes, e.g. Dodd Frank, FATCA, FinCEN
  • Familiarity with compliance regulations
  • Effectively communicate with internal and external clients, teammates and management
  • Reliable, ability to earn trust in a collaborative, team environment
  • Find new ways to add value both individually and as a team, both in terms of automation of processes and change management


  • Experience managing tasks and projects while tracking many moving parts, recognizing when to estalate potential issues
  • Past experience working in a dynamic, deadline-focused environment
  • Ability to partner with all infrastructure teams(Tax, Compliance, Legal, Operations) and business lines
  • Inquisitive nature and ability to spot potential issues, using judgement to assure all issues and concerned are managed properly
  • Proactive, risk and control focused
  • Committed to the team and the team’s success, willing to help teammates and stay late when needed

Experience Needed:

  • 3 - 7 years in the financial industry with experience in client facing roles
  • Comfort in public speaking/presentations
  • Client on-boarding or client services, sales/trading and/or trading floor experience a plus

Educational Requirements:

  • Bachelor’s Degree or experience in financial industry
  • MBA or Law degree a plus

Business insight

Société Générale’s Client Lifecycle and Digital Group (CLD) acts as a transversal client group for all B2B clients and oversees operations and IT associated with the full Client Lifecycle including onboarding, reviews and offboarding. CLD is responsible for implementing and assuring consistent application of SG’s local and global KYC Policies and procedures, FATCA and any other regulatory requirements associated with on-boarding a new client and performing annual periodic reviews of existing clients. Specifically, the CLD department is charged with reviewing all new client requests and determining the required documentation to fulfill regulatory and SG’s requirements.

Our On-Boarding group is a dynamic team of industry professionals who work collaboratively with senior management, sales teams, legal, and risk to facilitate Societe Generale’s new business pipeline. The team leverages their expertise, experience, technology, and relationships across the firm to manage the end-to-end client on-boarding process.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 20000RUO
Entity: SG Americas Securities
Starting date: 2021/01/25
Publication date: 2021/01/13