Senior Client Outreach Officer

Permanent contract|New York|Banking operations processing

Senior Client Outreach Officer

New York, United States Permanent contract Banking operations processing

Responsibilities

• Coordinate the customer and internal account on-boarding & off-boarding processes ensuring efficient workflow and rigorous follow-up with various departments including AML, Credit/Risk, Legal, E-Solutions, Treasury, Client Services and Business Data in North America and globally

• Act as a single point of contact for the Front Office, supporting an individual desk with personalized service and acting as an entry point into CLD

• Provide dedicated coverage for all onboarding/reviews related to that specific desk regardless of AML category

• Analyze and determine account documentation required based upon counterparty type and products traded as well as approving adequacy of account documentation and financial information received from prospective customers

• Create and maintain customer information, documents and product / limit requests in various databases/systems

• Contribute to firm-wide projects related to integration, new systems, data remediation, and new regulations

• Work closely with the front office, providing continuous feedback on status of accounts,
and meet with prospective clients both in-person and remotely

• Effectively communicate with senior stakeholders to enhance workflow production and build strong relationships with the Desk Head

• Build up reciprocal trust to create opportunity for AFM to take upon more responsibilities towards client relationship

• Facilitate non-BAU/ Ad Hoc requests (e.g. NAC Alerts, Raising KSM requests, Prioritization, Checking Eligibility to trade) by engaging the relevant team/contact or direct the Front Office to the correct system

• Participate in committees and meetings as required related to clients, on-boarding coordination, new activities, products and exchanges

• Learn a variety of systems, hone expertise, and provide demos to other departments

• Implement new processes and participate in the launch of new systems

Profile required

Required:

INDIVIDUAL
•    Strong sense of urgency
•    Excellent organizational and time-management skills
•    Manage long-term tasks and projects while tracking many moving parts
•    Deliver on assignments with maximum speed and precision
•    Be flexible to switch gears in an environment of constantly changing priorities
•    Recognize when to escalate issues
•    Exceptional communication and presentation skills
•    Quickly contribute at a high level
•    Strong ethical code
•    Make decisions based on the balance between commercial concerns and risk to the firm
•    Strong interpersonal and written and verbal communication skills;
•    Strong problem solving and organizational skills, ability to prioritize and multitask.
•    Proactive; Risk and Control focused.
•    Ability to work in a dynamic, deadline-focused environment;
•    Team player
•    Ability to partner with all infrastructure teams (Tax, Compliance, Legal, Operations) and business lines
•    Strong time management skills and the ability to work well under pressure
•    An inquisitive nature and ability to spot issues, and address conflicts and escalate issues where appropriate
•    Ability to work independently and use judgment to assure all issues and concerns are managed properly and timely

TEAM
•    Committed to the team and the team’s success 
•    Willing to help teammates and stay late when necessary
•    Reliable, able to earn people’s trust
•    Take initiative and ownership of tasks 
•    Engage with the team, ask questions, and document answers to be leveraged going forward

LEARNING
•    Quickly learn and adapt to new and changing systems, processes, procedures, rules and regulations
•    Resourceful, able to find solutions and learn independently when appropriate
•    Eager to tackle new tasks outside one’s comfort zone
•    Navigate new territory without a roadmap and be able to teach findings to others
•    Take excellent notes
•    Strong analytical, comprehension and retention skills
•    Absorb and apply complex concepts

IMPROVEMENT
•    Find new ways to add value both individually and as a team
•    Thrive in an environment of change and continuous improvement
•    Presentation and Transparency to senior stakeholders
•    Automate processes 
•    Look for creative solutions to improve performance and productivity

SOCIAL INTERACTION
•    Effectively communicate with internal and external clients, teammates and management
•    Persistently follow up to urge people to perform actions without creating conflict
•    Maintain positive relationships with many personality types
•    Remain cool under pressure, project an aura of calm in stressful situations
•    Be respectful and highly professional in all forms of communication
•    Openly share knowledge with others 
•    Be clear and transparent to stakeholders on status of work and any issues


Preferred:

•    Client facing experience and public relations skills
•    Advanced Microsoft Excel and Powerpoint Skills
•    Strong data manipulation and metrics gathering skills
•    Strong sense of art design when creating charts, graphs, and slides
•    Polished public speaking/presentation skills
•    Wide breadth of financial knowledge:  Equities, Fixed Income, OTC, Futures, Options, etc. 
•    Well-versed in recent regulatory changes, e.g. Dodd Frank, FATCA, FinCEN
•    Knowledge of legal documentation related to account opening
•    Strong knowledge of KYC
•    Familiarity with compliance regulations

PRIOR WORK EXPERIENCE

Required:

•    3 - 7 years in the financial industry


Preferred:

•    Client On-Boarding or Client Services
•    Sales or Teaching
•    Trading desk/floor

EDUCATION

Required:

•    Bachelor’s Degree or experience in financial industry


Preferred:

•    Bachelor’s Degree in Finance or related field
•    MBA or Law degree

Business insight

On-Boarding is a dynamic team of industry professionals who work collaboratively with senior management, sales teams, legal, and risk to facilitate Societe Generale’s new business pipeline.  The team leverages their expertise, experience, technology, and relationships across the firm to manage the end-to-end client on-boarding process.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000MKI
Entity: SG AMERICAS OPERATIONAL SECURITIES
Starting date: 2022/09/26
Publication date: 2022/07/25
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