Senior Client Service & Implementation Manager (CSIM) M/F

 Zürich, Switzerland       Permanent contract        Corporate and Investment Banking

Responsibilities

Cash Management includes all the processes companies use to improve their treasury management. It allows companies to have better control of their financial and cash flows and to improve their information gathering. In a group of companies, Cash management can be used to manage risks such as liquidity risk. It is also used to control interest and exchange rates which may affect the company.

 

The Swiss Payments & Cash Management team deliver and support transactional banking products and services that are provided to our corporate customers including:

  • Bank account management;
  • Execution and settlement of domestic and international payment orders and collection services;
  • Secure electronic channels for the exchange of balance and transaction information and payment orders;
  • Financing arrangements where we provide intraday and overnight facilities;
  • Domestic and international inter-company cash pooling and netting.

 

Main Missions:


As a member of the Société Générale Client Management Team, your goal will be to assist the Global Transaction Banking Front Office sales team along with global bankers in relationship management activities focused on their portfolio of large corporate clients by providing consistent, high quality client service and support to achieve high client satisfaction and loyalty. The Customer Service and Implementation Manager (CSIM) will gain exposure to Transaction Banking, Markets and product originations.

 

The CSIM will manage implementations and contact points to ensure the successful client implementation of Swiss and/or International cash management solutions. To ensure products and services are delivered in a coordinated and timely manner to realize revenue, co-ordinate with stakeholders (including and not withstanding RMs, Product, Sales Managers, Client Service centres, Compliance etc.) to deliver the solutions within the earliest possible time, enhance productivity and sustain high quality client-centric service culture.

 

In addition, the CSIM will ensure that the Implementation and Post-Implementation processes are delivered within the objectives of the Bank and are best-in-class. You will report to the Head of Customer Care Cash Management (Middle Office).

 

As part of a customer-facing team, your role requires a strong client service orientation, detailed operational process knowledge, good planning and communication skills as well as professional integrity at all times.

 

Tasks and responsibilities:

 

  • Act as a dedicated Implementation Manager with the client, sales/ Front Office team, Product Management, Senior Investment Bankers, credit, risk and other business partners within Societe Generale;
  • Creates and maintains support documentation along with a bespoke project plan to ensure implementation of a new deal occurs in line with time, budget and quality expectations;
  • Manages and develops the implementation functions and on-boarding responsibilities in line with the Local and/or regional implementation standards;
  • Creates and maintains required documentation/manuals to work towards standardizing implementation processes;
  • Seeks ongoing improvements to the complex implementation processes especially cross border deals;
  • Ensure Credit/Risk recommendations, Compliance, KYC Procedures and other GTB Procedures Guidelines / Manuals are implemented and adhered to;
  • Supports Sales and Relationship Managers (when required) during the bidding process;
  • Develop a close relationship with customer throughout the pre, mid and post implementation stages;
  • Coordinate and impulse the tasks from the different stakeholders to ensure a smooth progression of the implementation project;
  • Work with client and SG product partners in obtaining all necessary support documentation and ensure pricing is in line with standards;
  • Some travel and client visits with GTB Sales and/or global bankers when appropriate;
  • Primary contact point for the client in case of payment execution related questions;
  • Issuance of local Guarantees and first line of contact for client questions related to these guarantees and the charges.

Profile Required

The Cash Management Team works closely together with the business line Trade Finance Services. Candidates having experience in both fields would be highly preferred.

 

Studies & experience:

  • Master’s Degree + 2y working experience ;
or 

  • Bachelor's Degree + 3 to 5y working experience;
  • Additional knowledge and/or experience in Cash Management Services would be strongly preferred.

 

Language skills:

  • English C1-C2;
  • French & German B1-B2.

 

Technical, operational & Soft skills:

  • Good knowledge of MS Office (Word, Excel, PowerPoint, Outlook);
  • Knowledge of Swift messages (MT 101, 103, 202 & 202 COV) and cross border settlement methods (cover/serial);
  • Operational knowledge of Swiss, SEPA and international payment and collection schemes;
  • A sound operational and commercial attitude coupled with Cash management expertise;
  • Ability to work in co-operation with other departments of the bank;
  • Understanding of Compliance and KYC processes;
  • Proven ability to build and develop relationships with clients – a strong internal network will be critical to success;
  • Excellent verbal, presentation, written communication skills;
  • Able to work well under pressure and handling complex situations and ‘think out of the box’';
  • Comfortable working in an environment that is evolving and subject to change.

Why Join Us

Société Générale Switzerland is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.


You will be an effective team player and possess excellent interpersonal and communication skills (both written and verbal) with the ability to build and influence business relationships at operational levels of our multicultural organisation.

 

Depending on her/his previous experience, the successful candidate will progressively enjoy a certain level of autonomy in her/his daily activity whilst performing a reporting adapted to her/his various duties.

 

The position will evolve to increased responsibility if warranted.

Business Insight

Société Generale Global Transaction Banking (GTB) includes Payments & Cash Management (PCM), Cash Clearing services (BAN), Trade Finance services (TRA), Factoring (CGA) and Foreign Exchange services (FX) associated to these activities.

With over 6,000 specialists in over 50 countries, Payments & Cash Management (PCM) is a strategic activity for Societe Generale. We can offer the expertise of a large international banking group and experience spanning over many years.

At Société Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!


Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 20000LKH
Business unit: SG CIB
Starting date: 01/12/2020
Date of publication: 22/10/2020
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Senior Client Service & Implementation Manager (CSIM) M/F

Permanent contract   |   Zürich   |   Corporate and Investment Banking