Senior IT Service Management Specialist

Permanent contract|Hong Kong|Information Technology

Senior IT Service Management Specialist

Hong Kong, Hong Kong Permanent contract Information Technology


Responsibilities :

  • Governance of Production of IT, covering both Application and Infrastructure
  • Ensure the IT Production Processes & Policies are adequate to satisfy the need of Global / Asia regulators, while adapted to the Agile@Scale evolution in Asia.
  • Animate Production League setup to continuously promote the adoption and compliance of IT Production Practices & Processes by all GBSU and GTS teams in Asia, in accordance to Agile@Scale 
  • Governance of Production Improvement programs, be pragmatic and adapt local practices to implement improvement initiatives with Application / Infrastructure teams
  • Continuous improvement  Steering & Reporting with innovative ideas, while realizing these improvements via Technical approach (Automation & Tools Enhancement) and/or Process Simplification etc.
  • Continuously assess the Production Maturity of Asia GBSU and GTS teams while make sure the improvement plan is followed up.

Profile required

Profile Requirements:

  • Strong IT Production Background, Applicative or/and Infrastructure
  • Experienced in Steering / Governance of IT Production Processes & Practices, especially in Agile@Scale setup
  • Strong Hands-On Experience (previous) in Application Development and Support is an advantage
  • Strong Stakeholder Management Skill
  • Strong Conflict Management & Influencing Skill

Behavioral Skills

  • Client - Client focus: I nurture a long-term relationship with the clients/internal partners
  • Team Spirit - Synergies: I make developing synergies within the Group a priority
  • Team Spirit - Conflict Management: I anticipate conflicts and strive to resolve them fairly and sustainably
  • Innovation - Simplification: I make things & ideas simple  
  • Responsibility - Courage: I express my convictions and make decisions with courage in line with the Group's strategy
  • Commitment - Care: I listen and demonstrate emotional intelligence to engage others

Business insight

Company Description
Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

Our expertise in the Asia Pacific region ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Securities Services, Trade Finance and Cash Management Services. Leveraging on our formidable global footprint, we serve corporates, financial institutions and the public sector. With our regional headquarters in Hong Kong, we operate in 11 countries across Asia Pacific, employing over 6,600 employees. You can find us in Beijing, Seoul, Tokyo, Singapore, Mumbai, Sydney and other locations in the region.

Department Description
GBSU IT provides and maintains IT solutions to support the business growth of GBIS. To strengthen our IT Production Governance, we are opening a permanent position based in Hong Kong under the GBSU organization. The successful candidate will join the transversal IT Risk & Production Management (RPM) department as the Senior IT Service Management Specialist, focusing on the steering of IT Production Processes for GBSU IT & GTS.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000ICO
Entity: SG Securities (HK) Limited
Starting date: 2021/08/01
Publication date: 2021/06/07