Senior KYC Officer - Policies and Procedures, VP

Permanent contract|New York|Compliance

Senior KYC Officer - Policies and Procedures, VP

New York, United States Permanent contract Compliance


Base Salary Range: $62,000 - $260,000
Base salary range does not include overtime pay, bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience.

In this role, you will manage the AMER (USA, CAN, CYM, BRA) Client Lifecycle Policies and Procedures framework (onboarding, KYC, internal controls, referential data, KYC related templates and forms, quality checklists, etc.), specifically covering the Know-Your Customer (‘KYC’) processes. This primarily includes:

  • Lead in the creation, further development, refining, and management of all operational client lifecycle documentation, document publishing strategy, policy, change, and guidelines.

  • Participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline

  • Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content via our e-Learning platform and GRC tools

  • Complete quality control assessments of the work performed by contributors

  • Serve as ultimate escalation point for any production concerns with procedures to include ambiguities, inconsistencies between documents, procedure related actions originating from the Quality Control framework

  • Manage the review frequencies of all related AMER Client Lifecycle documents in accordance with internal “Policy on Policies”

  • Manage the publication and change via the internal GRC tool and internal operational share points

  • Responsibly to drive the change management around document publications to include formal communications to relevant groups, conduct trainings, collect necessary approvals, and maintain a proper audit trail of both material and non-material changes.

  • Recommend and document business procedures and best practices, identifying process gaps and offering alternatives

  • Continually work with relevant Compliance groups to ensure operational procedures are implemented in accordance with SG Group Policy and various regulations

In addition to the above, you will:

  • Act as subject-matter-expert and provide advice on the AMER Client Lifecycle Policies and Procedures framework

  • Participate in providing business requirements and user-acceptance-testing for any related software enhancements 

  • Be a primary point-of-contact between global KYC SME and local procedural stakeholders

  • Conduct periodic analysis based on feedback loop between quality control framework, Global procedures, local procedures, local and global process owners to drive ‘incremental improvements’ over client lifecycle activities

  • Own and drive ‘small enhancements’ to existing processes which ultimately impacts the procedural framework (e.g., change to software tools, KYC rules (requirements) engine, internal control points, KPI/KRI reporting, etc.)

  • Represent the procedural framework during audit/examinations as needed

Profile required

Profile Required

Required Qualifications

5+ years of procedure writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education, etc.

  • Bachelor’s Degree (preferably in Business / Economics / Finance / Marketing / Communications / Journalism / Law, etc.)

  • 5-7 years of financial services (Banking, Insurance, Asset Management, Law Firm, etc.) experience with a documented focus on drafting/writing policies, procedures, guidance notes,

  • Strong ability to synthesize policy/regulation level standards and expectations and transfer these principles into operational level procedures

  • Excellent with MS suite and ability to learn internal GRC/training software quickly and effectively.

  • Ability to create, maintain, and deliver effective training materials

  • Ability to challenge both local and global stakeholders regarding operational impacts to change

  • Strong literacy in the English language (listening, speaking, reading, and writing)

  • Strong time management and organization

  • Must be a self-starter and is able to drive the normative framework without constant supervision

  • Ability to be highly collaborative and dependent on process expertise to accomplish function goals

  • An inquisitive nature and ability to spot issues, and address conflicts and escalate issues where appropriate

  • Maintaining positive relationships with many personalities

  • Ability to be respectful and highly professional in all forms of communication especially when in disagreement between stakeholders

  • Learning Approach: you are eager to tackle new tasks outside one’s comfort zone

  • Continuous Improvement: you are able to find new ways to add value both individually and as a team, and look for creative solutions to improve performance and productivity

  • Emotional Intelligence: Remaining cool under pressure, project an aura of calm in stressful situations

Nice to Have(s):

  • Proficiency in French, Spanish, Portuguese a plus

  • ACAMS, CFE, or equivalent certification(s)

  • Advanced degree (MS, JD, etc.)

Why join us

CLD (Client Lifecycle and Digital) was officially created in July 2019 to be the transverse cross-business client division of Global Banking and Investor Solutions (GBIS). Our mission:

  • To manage the Client life cycle, being in charge of the full coordination of the Client Lifecycle: onboarding, reviews, offboarding

  • To enforce Client intelligence on Wholesale Clients, by developing our broad client knowledge (Clients referential, KYC & regulatory data, commercial & profitability data)

  • To develop quality of service and client experience, offering quality of service for both customer and employee journeys, relying on SG Market platform

The CLD/KYC function is the unique department within CLD, responsible of applying the KYC Policy, running KYC analysis and approval for clients under CPLE supervision for all wholesale clients (except Private Banking). In addition, the KYC department oversees Quality and controls, norms, subject matter expertise and remediations.

This role sits within the KYC function within the overarching CLD group and supports the AMER region (Canada, Cayman, Brazil, USA).

Business insight

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.

Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision: 
•     Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
•     Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
•     Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.  Hybrid work arrangements vary based on business area.  The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000Z0K
Starting date: 2023/02/27
Publication date: 2023/01/12