Senior Operational Risk Manager

Permanent contract|Montreal|Risks

Senior Operational Risk Manager

Montreal, Canada Permanent contract Risks



  • Operational Risk Manager (ORM) working within the Firm’s 2LOD is responsible for supporting operational risk management programs such as Risk and Control Self-Assessment (RCSA), Incident Collection and Reporting, Key Risk Indicators, Controls, Issues Management, etc.
  • Working with the  first line- of- defense (1 LOD) to  provide guidance and effective challenge in the identification and management of its operational risks, defining and implementing remediation plans  and risk acceptance taken by the business line.   
  • Conduct investigations/post mortems of operational incidents/issues and identify root causes.
  • Review business processes to identify areas of potential improvement or weaknesses in risk management controls.
  • It is critical to form solid working relationships with the 1LOD and establish a trusted advisor.
  • Fostering relationships with other risk partners (IT, Cyber Security, Third Party Risk Management, Model Risk, etc…)
  • In the context of the Leadership model, the ORM will invest its time and skills towards teamwork, act ethically and with courage, propose new ideas and contribute to change management, and finally lead as an example and by its support to colleagues or other teams. All these actions and values will contribute to the development of client positive impact (client being internal or external).
  • Follow-up on red flags and corrective action items.

Profile required



  • Ability to think analytically and bring a common sense approach to problem solving
  • Strong relationship manager
  • Must be able to work collaboratively within a complex organization, across multiple cultures, geographies and disciplines
  • Ability to communicate with a variety of stakeholders and articulate complex concepts in a clear manner
  • Should be able to identify risks and develop strategies for reducing risks.
  • Demonstrated ability to work well under pressure in a matrix organization and fast-paced environment


  • Experience effectively interacting and communicating with senior leaders
  • Knowledge of operational risk and the associated framework
  • Working knowledge of process flows and identification of control points



  • Advanced Microsoft Office skills
  • Hands-on experience with GRC tools (i.e., Archer)
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy


  • Understanding of data analytics or management tool (PowerBi, Tableau, Python, etc..)
  • Demonstrated ability to be a positive change agent, broker compromises and meet deadlines
  • Experience in developing and documenting governance processes supporting operational risk frameworks



  • A minimum of 7 years’ experience working in an operational risk and/or financial institution setting
  • Working knowledge of financial services products and/or support activities. 



  • Bachelors degree from a top tier College/University


  • Graduate degree in Finance or Risk Management



  • English


  • Working knowledge of French a plus

Business insight

Independent from the Business Lines, the Risk Management (RISQ) Division's as second line-of-defense (2LOD) is to contribute to the development of the SG Group's activity by facilitating the objectives of the Business Lines while maintaining independent oversight through risk evaluation and monitoring. The RISQ division in the AMER supports all the activities in the Americas Region (US, Canada, and Latin America), which is primarily corporate and investment banking (GBIS) oriented.

The mission of Operational Risk Management department (RISQ/OPE) is to provide independent, objective and leading operational risk management challenge and oversight services to assist the firm in maintaining an effective system of risk management.

The team supports the Executive Committee in their oversight of the governance, risk and control frameworks and tolerances of Operational Risk, while achieving and maintaining the highest level of professional standards. An objective is to educate the employees on the importance of operational risk management which is based on the principle that “everyone is an operational risk manager.”

The team provides proactive advice to help management identify and measure key risks, and to help identify control gaps in existing and expanding businesses.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000JQL
Starting date: 2022/07/11
Publication date: 2022/06/22