Senior Programme Office Manager - Fixed Term Contract

Fixed term contract|London|Innovation / Project / Organization

Senior Programme Office Manager - Fixed Term Contract

Kleinwort Hambros
London, United Kingdom Fixed term contract Innovation / Project / Organization


Description of the Business Line or Department

Kleinwort Hambros is embarking on a strategic transformation journey, with 3 key programmes supporting the delivery:


A 3 year programme to outsource the IT platform and back-office processing of Kleinwort Hambros to a 3rd party, Azqore.


The simplification of the Kleinwort Hambros entities to a branch structure.

Olympic Upgrade:

The upgrade of Kleinwort Hambros’ core banking platform.

Summary of the key purposes of the role

The role of Programme Management Officer is to support 3 key programmes (Optima, Olympic Upgrade, LEO) in its oversight and management of the multiple streams and activities within each of the Programmes, including:

Facilitation of project activities (meetings and workshops), Production and maintenance of key Programme documentation and the administration of the Shared Document Repository, Maintenance of the Programme budget, Monthly project reporting via SG tools (PRIME, Pyramid etc), Administration of Programme resources including maintenance of the Holiday calendar, Minute production for key Programme meetings (Manco, Steerco, Operco).

A key responsibility of the PMO will be to manage the resource conflicts between the 3 programme, and ensuring a robust prioritisation and arbitrage process is in place to ensure the optimum outcome of all 3 programmes.

Summary of responsibilities

  • Facilitation of Key Programme Meetings
    • Organise regular Programme Meetings (Manco, Steerco, Operco etc.) facilitating by arranging meetings, invitations, meeting rooms, papers etc.
    • Take and write up minutes for Key Programme meetings
  • Programme Financials
    • Capture Actuals for each monthly period
    • Work with PM and Stream Leads to update financial forecasts
    • Work with DFIN to reconcile financial systems reporting to Programme budget
  • Programme Reporting
    • Assist Programme Manager (PM) in population of Monthly PRIME reporting
  • Support PM in oversight of Programme Governance
    • Follow up on updates to RAID logs
    • Follow up on overdue Actions, Risks and Issues
    • Collate updates from PM and Stream leads to assist with construction of materials for key meetings
    • Collate weekly updates from PM and Stream leads for regular communications
  • Resource management
    • Managing the resource plan across the 3 programme
    • Managing the prioritisation and arbitrage framework of resource conflicts
  • Supervision of Junior staff
    • Assist PM in oversight and mentoring of Junior PMO/VIE
    • Delegate relevant responsibilities to Junior PMO/VIE and monitor quality of output
  • Other expectations
    • Embody Code of Conduct and behavioural competency

Level of Autonomy and Authority

  • Escalating risks and key concerns to the Programme Director
  • Delegation of responsibility to members of the Programme team

Profile required


  • Hands on delivery experience of coordinating PMO activities within the context of a formal programme within the financial services industry
  • Formal qualification in Project and Programme Management (MSP, PRINCE 2, APM)
  • Full appreciation and knowledge of Business Change techniques and principles
  • Highly organised, with the ability to think and react quickly to change, negotiate through ambiguity whilst remaining committed to delivery
  • Experience of tracking and monitoring budgets of £5m+. Regular forecasting and variance analysis on project spend.
  • Confident presentation skills, with the ability to use a range of tools to produce professional and informative data to present to senior stakeholders within the organisation (e.g. MS Project, Visio, Powerpoint, Excel)
  • Excellent verbal and written communication skills.
  • Knowledge of the Software Development Lifecycle (SDLC), testing cycles is highly advantageous
  • Excellent time management and prioritisation skills
  • Confident ability to negotiate and influence individuals who may not have a formal reporting line into the project and may be dealing with competing demands on their time.


  • Degree or equivalent professional qualification(s)
  • Significant project and programme management experience, working on large scale technical and business change activities
  • Banking/Investment/Financial services experience
  • MSP, PRINCE 2, APM qualifications


Proficient command of the English language

An ability to speak and/or understand French would be advantageous.

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000QKH
Entity: Kleinwort Hambros
Starting date: 2021/11/01
Publication date: 2021/09/07