Senior Team Leader Data Quality

Permanent contract|Bucuresti|Legal / Taxation / Compliance

Senior Team Leader Data Quality

Bucuresti, Romania Permanent contract Legal / Taxation / Compliance

Responsibilities

  • Coordinates the specific perimeter, plans and manages the balanced allocation of tasks within its team;
  • Defines and monitors the trajectory / volume of work and estimates the need for operational staff versus budget;
  • Develops and communicates working ways to achieve SLAs and meet customer expectations;
  • Operational risk management / permanent supervision (specific GPS controls);
  • Develops and communicates working methods for achieving SLAs and increasing the team's competencies;
  • Develops and maintains a permanent relationship with the teams involved in the process, providing support to the extent that the process allows;
  • Provides support to team members in highly complex situations and acts as an escalation point, ensuring resolution in a timely and appropriate manner;
  • Is responsible for recurring reporting activities according to agreed KPIs as well as ad-hoc reporting.
  • Active involvement in continuous improvement initiatives and cross-functional tasks;
  • Ensures good collaboration with stakeholders on the client side.

Profile required

  • Previous experience in banking operations, in a Shared Service Center or in BPO back office processes (financial, insurance, technical) (minimum 5 years);
  • Previous experience in managing a team (minimum 3 years);
  • French language - advanced level (B1-B2 at least - writing and reading);
  • Good command of English - advantage;
  • Good knowledge of Excel, Power Point, Word, Outlook;
  • Excellent communication, decision-making skills and leadership qualities;
  • Organizational and time management skills;
  • Rigorous, honest and responsible;
  • Open attitude to changes;
  • Team spirit and desire to work in a collaborative environment to achieve results
  • The true ability to animate, motivate and convince.

Why join us

At SG GSC, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits:

  • Competitive compensation & remuneration;
  • Healthcare coverage for prevention & group life insurance;
  • Office perks, flexible benefits & social benefits;
  • Preferential banking services;
  • 9-to-5 workday & work from home (up to 2 days a week);
  • Learning and development programs & career growth opportunities.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000GW2
Entity: SG Global Solution Centre Romania
Starting date: 2021/08/16
Publication date: 2021/05/26
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