Summary of the key purposes of the role
The purpose of the Trust Officer role is to assist with the maintenance and delivery of the administration of a portfolio of client entities, providing an overall quality service.
Develop working relationships with clients, intermediaries and internal contacts to maximise client retention;
Maintain the highest level of trust and company administration in order to minimise business risk and to adhere to a culture of compliance with policies, appropriate risk management, and use the principle of treating customers fairly (TCF) where applicable ie., when dealing with enquiries or complaints;
Ensure individual financial and non-financial targets are met in order to maintain a sustainable fiduciary business;
Demonstrate an understanding of fiduciary responsibility in order to protect the client, yourself, the team and the business;
Support a culture upholding the Kleinwort Hambros values;
Contribute and achieve personal and team targets reviewing at monthly intervals throughout the year with line manager
Work within team to help identify areas for improvement;
Support team and act as back up where required.
Develop and sustain a broad technical knowledge across products and services of the Bank to ensure business is supported;
Update personal knowledge of intermediary/wealth management market, ensuring that the reputation of Kleinwort Hambros is upheld to the highest level possible in terms of compliance and reputation internally and externally and to give continuous consideration to treating customers fairly.
Attend client meetings as required and maintain full, accurate files/notes of all meetings/calls/conversations using KH systems to store.
All our positions are open to people with disabilities
Competencies and work experience
Good understanding of the relevant laws of the local jurisdiction.
Understand the basic features of the different types of investment product
Working knowledge of Microsoft packages including Excel, Outlook, and Word
Good numeracy skills and ability to understand routine documents
Ability to deal with conflicting demands under pressure
Ability to demonstrate effective communication skills
Knowledge of business procedures, standards, policies and procedures
Education/Professional Qualifications required or desirable
A minimum of three years relevant trust and company experience.
If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment
People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.