Service Designer UX / Design / Design Thinking

 Praha 5 - Stodůlky, Czech Republic       Permanent contract        Information Technology


What will you do

  • Conduct in-depth customer interviews to gather deep insight, hidden motivations and true needs of existing and future customers
  • Compile and interpret the insights for the teams/squads so that everyone has intimate knowledge of the customer
  • Conduct desk and market research to understand broader context
  • Frem up the challenge to be solved from customer perspective, identify jobs to be done
  • Facilitate workshops and ideate with team of professionals
  • Design new innovative solutions with feasibility and business viability in focus together with the customer
  • Arrange and supervise prototyping of the designed activities
  • Organise and perform user testing of the developed digital and offline solutions in various stages of the service design process
  • Gather and systematise user feedback and testing results
  • Conduct design reviews of developed solutions

Profile Required

Who are we looking for

  • Proven track record of user research and user-testing;
  • Service, Product and UX Design skills
  • Proficiency with Sketch and Invision (or other prototyping tools), as well as other UX design programs
  • Proficient level of English in speech and writing in order to conduct and facilitate the design process
  • Czech language skill a plus
  • Basic knowledge of Agile working principles
  • Good public speaking and strong facilitation skills
  • Understanding of finance sector, banking experience is a plus

Why Join Us

What we offer you at KB

  • Background of a strong international banking group Société Générale
  • Interesting and diverse job, where you never stop learning and exploring new areas
  • Opportunity to be part of one of the largest agile transformations on the CEE market and to shape how the world of financial services of the future will look like
  • Dynamic, inspiring and team-oriented work environment
  • Dedicated team of professionals with diverse expertise
  • Attractive system of benefits (5 weeks holiday, discounts on banking services and products, meal vouchers, cafeteria system, pension insurance contributions, sick days, etc.)
  • Further education and vocational training
  • Permanent employment contract

Business Insight

KB is turning into a Design organization. We are building a strong team of experts who will design a next generation of financial services and spread Design as a strategic discipline to all corners of the organization. Our ambition is that every person in the organization will think like a designer and apply design tools and methods in their everyday job. We are on a journey from Design Thinking through Design Doing to beautiful, simple suit of new products and services that create new value for our clients.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 19000TTU
Business unit: Komerční Banka
Starting date: 01/03/2020
Date of publication: 16/12/2019
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Service Designer UX / Design / Design Thinking

Permanent contract   |   Praha 5 - Stodůlky   |   Information Technology