Software Engineer - Production Support

Permanent contract|Chennai|IT (Information Technology)

Software Engineer - Production Support

Chennai, India Permanent contract IT (Information Technology)


• Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures
• Perform and define monitoring tasks as per production need.
• Perform detailed investigation and escalate to relevant team with analysis.
• Ensure timely and accurate status reporting as per procedures and production needs.
• Good understanding of SLA/OLA to identify task priorities. Incident, Request, Problem management as per defined guidelines
• Ensure all ITIL principles are followed for incident, request and Problem management.
• Good knowledge of Impulse usage to track.
• Ensure Problem management is done where ever required.
• Track the Problem Management anomalies to closure.
• Own the data quality of all tracking. Ensure business continuity/ Crisis Management/ Reseliency in line with business criticality
• Drive Major incident management process to handle any crisis on production.
• Effective communication and stakeholder management.
• Good understanding of business criticality.
• Impact analysis, task prioritization and assignments based on SLA/OLA. Follow up and define Post Mortems and Remediation actions to improve production
• Drive PM calls with all stakeholders.
• Ensure post actions are defined for every improvement area identified.
• Track the post actions to closure with regular follow up and communication.
• Review the chronology and complete the PM document with right root causes identified.
• Ensure the PM is published and communicated to all stake holders. Ensure support coverage in accordance with service coverage agreed with periodic review
• Define and secure the service coverage.
• Manage the setup as per the budget/scope agreed with business.
• Ensure service continuity with respect to change management. Maintain good collaboration with internal and external partners
• Manage all stake holders for the feature/application.
• Drive governance meetings/ interactions with stakeholders to understand the concerns and share updates.
• Contribute towards knowledge sharing sessions with our partners.
• Focus on client centric approach towards user community. Define and conduct user satisfaction survey and improvement action plan
• Define and help implement, Plan-Do-Check-Act improvement action plans based on VoC (Voice of Customer)
• Identify levers to improve quality, reduce cost and reduce MTTR Change management and smooth transition of services
• Able to define & put in place steps to mitigate production impacts due to PROD changes
• Collaborate with partners to understand the Market/Technical/Business events
• Communicate stakeholders about potential impacts to production
• Be part of GO/NO-GO decision and raise alerts appropriately
• Augment/Extend production coverage setup based on assessment Ensure Knowledge base and training material are up to date (Jive, known error database etc.) and contribute towards knowledge sharing
• Define the strategy for the knowledge Management process for the project/team needs
• Make sure there is no risks involved while onboarding new activities related to knowledge gap or documentation.
• Make sure the documents have been maintained in structured manner in centralized place which is accessible for every one
• Contribute towards knowledge sharing initiatives - design and drive. Anticipate and propose action plans for continuous improvement on production to gain efficiency, stability, etc.
• Implement improvements on processes.
• Implement automations to gain efficiency.
• Contribute towards innovation ideas to improve production quality and customer satisfaction. People management (Career Path/ Mentoring/ Performance management etc)
• Understand well the skill set of each individual.
• Manage the load in accordance with the team capex.
• Provide leadership on operational activities and guide the team. Contribute to sustain and improve production support practices
• Take measures to improve production practices
• Be an active contributor towards Production League backlogs
• Ensure defined process are cascaded across Teams and followed through with KPI Preparedness to be part of autonomous feature teams
• Demonstrate proficiency of agile model & CD practices.
• Focus on upskilling to learn new technologies/ processes.
• Contribute towards feature team backlogs. ITIL process knowledge
• Knowledge on ITIL processes on Request fulfilment, Incident management, Problem Management & Change/Release Management.
• Good exposure on Monitoring tools & implementation
• Good knowledge & Exposure on any of CD/CI technologies such as Jenkins, XLDeploy etc
• Good knowledge & Exposure on Monitoring Tools Understanding of functional domain and business processes
• Build expertise on business process chain.
• Contribute towards knowledge repository.
• Ability to train/coach the team. Analytical skills, Influential skills & out of box thinking
• Strong analytical ability to investigate complex issues.
• Influential skills to take quick decisions in agreement with all stakeholders. Knowledge on Agile model and CD practices
• Proficiency on Agile practices.
• Good problem solving and ownership on actions performed.

Profile required

Require 8 to 12 years relevant experience on Java.

▪ Deep expertise and hands on experience in Core java.

▪ Good knowledge in problem management and experience supporting production applications

▪ Hands-on experience with at least 2 years in Spring and Hibernate technologies.

▪ Hands-on experience with at least 2 years in GUI development using GWT or HTML & AngularJS/Angular

▪ Clear understanding of Software Development life cycle and process Oriented. Would be great if worked on Agile or Continuous Delivery (CD) based projects before.

▪ Good fundamentals in Core Programming, Object Oriented design & Design patterns

▪ Should have exposure to Oracle SQL/SQL server. Any other DB apart from Oracle is also fine, provided the fundamentals of RDBMS are clear. Good to have experience in writing Sqls, stored procedures and functions.

▪ Experience in creating & executing unit tests using test driven approach with JUnit or any other equivalent.

▪ Good to have exposure to Investment banking domain.

Why join us

"We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of
tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have
a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a
daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during
their working hours, including sponsoring people struggling with their orientation or professional
integration, participating in the financial education of young apprentices and sharing their skills with
charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000VGP
Entity: SG Global Solution Centre
Starting date: 2023/02/02
Publication date: 2022/11/09