Software Engineer - Support

Permanent contract|Bangalore|IT (Information Technology)

Software Engineer - Support

Bangalore, India Permanent contract IT (Information Technology)

Responsibilities

Profile Required

3-4  years  of Production support experience  under banking domain projects.

Primary skills:

  • Good hands on expertise in any RDBMS like Postgre SQL, SQL,etc.
  • Strong knowledge on ITIL  processes and principles and extensive experience in handling Major incident  and Problem management related activities.
  • Experience in supporting applications hosted on Kubernetes cluster and exposure in monitoring pods.
  • Familiar with Kibana dashboard, Swagger, postman.
  • As of now, the coverage requirement is between 8.30 AM – 22:30 IST. Flexible in working on shift basis and weekend support(in person/on call) based on future requirement of project (ie. 24 X 7).

Good to Have :

  • Functional knowledge related to Payment engine and Accounting management related concepts.
  • Prior working experience on Temenos,etc.
  • Knowledge of .NET core, Testing and Dev-ops will be added  advantage .
  • ITIL Foundation Certification  will be preferred.
  • Familiar with Swagger, postman, Microservice, RabbitMQ

Responsibilities

  • Responsible to perform daily health check monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures.
  • Responsible to perform detailed investigation for incidents and escalate to relevant team with analysis.
  • Liaise  with GSD/Other IT teams/L3/Vendor Teams until closure of incidents & problems  as per the SLA
  • Responsible to raise MIM, PRB, Post mortem when applicable and works towards the permanent fix.
  • Responsible to follow all PROD best practices, ITIL process for keeping  good data quality of production.
  • Responsible to recommend and implement innovative ideas for the continual improvement of production.
  • Provide extractions of data, KPIs from applications for users and management .
  • Participation in any weekend operations and Sanity checks post releases and infra activities

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

Profile required

Profile Required

3-4  years  of Production support experience  under banking domain projects.

Primary skills:

  • Good hands on expertise in any RDBMS like Postgre SQL, SQL,etc.
  • Strong knowledge on ITIL  processes and principles and extensive experience in handling Major incident  and Problem management related activities.
  • Experience in supporting applications hosted on Kubernetes cluster and exposure in monitoring pods.
  • Familiar with Kibana dashboard, Swagger, postman.
  • As of now, the coverage requirement is between 8.30 AM – 22:30 IST. Flexible in working on shift basis and weekend support(in person/on call) based on future requirement of project (ie. 24 X 7).

Good to Have :

  • Functional knowledge related to Payment engine and Accounting management related concepts.
  • Prior working experience on Temenos,etc.
  • Knowledge of .NET core, Testing and Dev-ops will be added  advantage .
  • ITIL Foundation Certification  will be preferred.
  • Familiar with Swagger, postman, Microservice, RabbitMQ

Responsibilities

  • Responsible to perform daily health check monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures.
  • Responsible to perform detailed investigation for incidents and escalate to relevant team with analysis.
  • Liaise  with GSD/Other IT teams/L3/Vendor Teams until closure of incidents & problems  as per the SLA
  • Responsible to raise MIM, PRB, Post mortem when applicable and works towards the permanent fix.
  • Responsible to follow all PROD best practices, ITIL process for keeping  good data quality of production.
  • Responsible to recommend and implement innovative ideas for the continual improvement of production.
  • Provide extractions of data, KPIs from applications for users and management .
  • Participation in any weekend operations and Sanity checks post releases and infra activities

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000ZD0
Entity: SG Global Solution Centre
Starting date: 2023/04/10
Publication date: 2023/01/11
Share