SPECIALIST SERVICE ANALYST

Permanent contract|Bangalore|IT (Information Technology)

SPECIALIST SERVICE ANALYST

Bangalore, India Permanent contract IT (Information Technology)

Responsibilities

Deploy, execute and improve Information Technology Infrastructure Library (ITIL) processes.
Prepare and publish process documentation/ process reports / Post Mortem / Service catalogue.
Conduct workshops and trainings on ITIL/Business Chain processes.
Track, evaluate and highlight process/prodution improvements and concerns.
Monitor and correct process non-compliance.
Generate Key Performance Indicator (KPI)s and Key Risk Indicator (KRI)s.
Execute controls at defined time and accuracy.
Follow-up on end to end business process/ Business chain.
Track Service Level Agreement [ SLA’s].
Regular co-ordination and communication with stakeholders.
Crisis management and reporting.

Profile required

1. Replacemnent Position for Specialist Service Analyst in the GBSU/FRM/RPM Team.
2. Experience : 6 - 10 Years.
3. Skills : Good Communication Skills, Interpersonal skills, Conflict Management, Stakeholder Management, Crisis Management.
4. Role Name : Client Relationship Management for Daily PNL and Market Data Reference.

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000S76
Entity: SG Global Solution Centre
Starting date: 2021/12/06
Publication date: 2021/10/06
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