Specialist Software Engineer - Application Support

Permanent contract|Bangalore|IT (Information Technology)

Specialist Software Engineer - Application Support

Bangalore, India Permanent contract IT (Information Technology)

Responsibilities

RESPONSIBILITIES:
Product support engineers handle technical requests filed by end users of a company’s product or system. 
Their primary responsibility is troubleshooting and resolving errors, and throughout their work they must constantly log details for later reports and to provide customers with updates. Application deployments.
When not fixing issues, they assist other engineers by contributing to product development and improving processes.

Profile required

5 - 8 years of experience

• Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures . 
• Knowledge on deployment tools (Jenkins, Nexus, XLDeploy) and CD/CI concepts
• Ensure right data quality of Symptom/ Root Cause/ Severity/ Priority of all tickets. 
• Regular update of status and comments on tickets. 
• Focus on Problem and Major incident management. 
• Adhere production practices without any anomalies being raised 
• Knowledge on ITIL processes on Request fulfilment, Incident management, Problem Management & Change/Release Management. 
• ITIL foundation certification Technical skills in any RDBMS, UNIX, Middle ware etc. 
• Sound knowledge on Unix & Shell Scripting 
• Exposure on Scripting automation / Batch optimization using Shells, Python etc 
• Good knowledge on Middleware technologies and Scheduling tools (Tibco, FTB, Autosys, UC4 , Control-M etc) 
• Good exposure on Monitoring tools & implementation 
• Awareness of Java Errors & Exceptions 
• Basic understanding of investment banking domain. 
• Strong analytical ability to investigate complex issues

Why join us

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! Still hesitating? You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

Still hesitating? 

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000UQK
Entity: SG Global Solution Centre
Starting date: 2023/01/30
Publication date: 2022/11/04
Share