Specialist Software Engineer - Java Production support

Permanent contract|Bangalore|IT (Information Technology)

Specialist Software Engineer - Java Production support

Bangalore, India Permanent contract IT (Information Technology)

Responsibilities

Key responsibilities and account abilities

1. Quality service and support:

- Ensure a high availability to support and advice our users.

- Management of production issues and requests.

- Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.

- Ensure support coverage for users in accordance with production service coverage agreed on the perimeter.

- Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.

- Ensure an accurate and complete tracking of the activity.

- Perform daily checks and apply recovery and troubleshooting procedures strictly.

- Opportunity for the Automation to simplify production (Production improvement plans)

- Ensure an accurate and clear communication to users and partners during Crisis and Incidents.

2. Coordination and communication:

- Escalate issues and other topics to the right team when needed.

- Maintain a good collaboration with worldwide Stakeholders

- Ensure a good follow-up and understanding of the new features and functionalities.

  • Collaboration with business partners

3. Adaptability towards DEVOPS & expected feature team organization

- Contribution in the Feature Team.

- Upskill technically and functionally.

Profile required

5+ years of experience in IT industry with excellent technical skills and interpersonal skills to do application support,

- Ensure a high availability to support and advice our users.

- Management of production issues and requests.

- Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.

- Ensure support coverage for users in accordance with production service coverage agreed on the perimeter.

- Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.

- Ensure an accurate and complete tracking of the activity.

- Perform daily checks and apply recovery and troubleshooting procedures strictly.

- Opportunity for the Automation to simplify production (Production improvement plans)

- Ensure an accurate and clear communication to users and partners during Crisis and Incidents.

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business insight


At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000XUN
Entity: SG Global Solution Centre
Starting date: 2023/03/16
Publication date: 2023/01/19
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