Specialist Software Engineer - Support

Permanent contract|Bangalore|Information Technology

Specialist Software Engineer - Support

Bangalore, India Permanent contract Information Technology

Responsibilities

  1. Quality service and support:
  • Ensure a high availability to support and advice our users.
  • Management of production issues and requests.
  • Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.
  • Ensure support coverage for users in accordance with the service coverage agreed on the perimeter.
  • Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.
  • Ensure an accurate and complete tracking of the activity.
  • Use and promote ITEC and PRD tools, processes and standards (iTrack/ServiceNow, Self service, EZ Post Mortem, etc...).
  • Perform daily checks and apply recovery and troubleshooting procedures strictly.
  • Ensure an accurate and clear communication to users and partners.
  1. Coordination and communication:
  • Escalate issues and other topics to the right team when needed.
  • Maintain a good collaboration with worldwide PRD teams and partners (DEV, GTS).
  • Update and Share production information with the other team members (especially during follow-up meeting like white board, PRD/DEV/GTS…).
  • Ensure a good follow-up and understanding of the new features and functionalities.

Profile required

As a Support Engineer, he/she is responsible for providing technical/functional support for applications. Should perform morning check/sanity checks before business hours to ensure all applications are up & running. If any discrepancies found, need to report to next level support by creating/updating necessary ticking/tracking tools.

  • The Application Support Engineer has strong analytical skills and good ability to summarize and convey the key messages.
  • Autonomous and rigorous in managing usual incident and requests and performing daily monitoring and reporting in accordance with SLA and procedures.
  • With good knowledge in ORACLE, UNIX/LINUX and basic understanding of securities products and business processes.

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 210009T4
Entity: SG Global Solution Centre
Starting date: 2021/06/28
Publication date: 2021/04/04
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