Specialist Software Engineer - Support

Permanent contract|Bangalore|IT (Information Technology)

Specialist Software Engineer - Support

Bangalore, India Permanent contract IT (Information Technology)

Responsibilities

Job purpose
The Production analyst should posses strong analytical skills and good ability to summarize and convey the key messages.
Autonomous and rigorous in managing usual incident and requests and performing daily monitoring and reporting in accordance with SLA and procedures. 
With good skills in SQL, UNIX and basic understanding of GBIS products and business processes.

Key responsibilities and accountability
1. Quality service and support :
- Ensure a high availability to support and advice our users.
- Management of production issues and requests.
- Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.
- Ensure support coverage for users in accordance with service coverage agreed on the perimeter.
- Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.
- Ensure an accurate and complete tracking of the activity.
- Use and promote ITEC and PRD tools, processes and standards (Self service, EZ Post Mortem, etc...).
- Perform daily checks and apply recovery and troubleshooting procedures strictly.
- Ensure an accurate and clear communication to users and partners.

2. Coordination and communication : 
- Escalate issues and other topics to the right team when needed.
- Maintain a good collaboration with worldwide PRD teams and partners (DEV, GTS).
- Update and Share production information with the other team members (especially during follow-up meeting like white board, PRD/DEV/GTS…).
- Ensure a good follow-up and understanding of the new features and functionalities.

3. Agile@Scale :
- Should have open mind for the transformation.
- All shortcomings of transformation which comes to the notice should bring to the notice of Production Leader/chapter manager.
- Attend ceremonies of feature team where you are part of.
- work with the production Leader on production backlog in order to identify the issues which are blocker for Production team integration in to feature team.
- work with production leader on production backlog to minimize the support effort to create more bandwidth for support team to integrate in to feature team.

4. Compliance
Trainings, Assesments, Audit, CMRM, Pyramid, All Risk topics Completed well before time."

Profile required

Looking for candidate with Production support and devops experience in Corporate & Investment or Retail Banking domain.

 - Should be conversant with ITIL processes. Certification desired not mandatory.

- Good experience on Agile practices
- Devops tools knowledge- Unix, Shell scripting , SQL, PL/SQL and other tools of use in typical production support environment.

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000TB4
Entity: SG Global Solution Centre
Starting date: 2022/01/17
Publication date: 2021/10/06
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