Specialist Software Engineer - Support
Responsibilities
RESPONSIBILITIES
As an Application Support Engineer in a very rich and dynamic environment, you will work closely with the development team. You will be in charge of the functional and technical support of the production environments.
What you will do:
• Daily support tasks (90%):
• Technical and functional support of the production;
• Monitoring and request / Incident management;
• Pick-up calls on a shared hotline;
• Features explanations;
• Knowledge transfer for new joiners and users;
• Crisis management if needed;
• Release management (5%):
• Study release impacts on production;
• Install applicative packages coming from development team on pre-pre-production environment;
• Install new version in production and ensure post deployment checks;
• Continuous improvement (5%):
• Reach for a full automation of manual tasks, delivery process and monitoring
• Advanced knowledge on Agile Testing
• Drive Agile ceremonies Understanding of Iterative model/Testing methodologies of SDLC
• Manage the communication between the users and the technical / functional team
• Drive the incident management calls and make sure
• Make available the knowledge of the local activity by promoting and updating specific documentation
• Contribute to transformation topics and deliver continuous improvements
• Identify improvement areas and lead the automation of manual checks/tasks
• Propose transformation of existing processes both for the business or our production services activities
• Should be a self starter, having passion for technology and must be a quick leaner.
• Provide support to the junior team members
• Participate in DR and BCP activities
Profile required
REQUIRED PROFILE
• Finance functional knowledge or technical background in SQL/Unix
• At least 3-8 years experience in support;
• Good knowledge on Unix, SQL, and finance;
• Good command of English, both written and spoken. French would be a plus.
• Good analytical skills and ability to summarize key messages.
• Good communication skills, adaptability and self-control;
• Client-driven approach & service oriented;
• High autonomy and ability to work in a stressful environment, rigor, cooperation, and team spirit.
Why join us
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.
Business insight
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.