Specialist Support Engineer

 Bangalore, India       Permanent contract        Information Technology

Responsibilities

  • Work actively with team members to ensure production stability with proactive monitoring of the application

  • Vigilantly address production incidents

  • Escalate issues and other topics to the right team when needed.

  • Perform daily checks and apply recovery and troubleshooting procedures strictly.

  • Work on requests and communicate effectively with users, collaborate with stakeholders and colleagues across FTS locations

  • Identify opportunities to solve recurring issues and work along with L3 team to deploy the fixes

  • Work actively with team members to ensure production stability with proactive monitoring of the application

  • Improve existing documentation

  • Flexibility to work on rotational shifts and weekends as per business requirement

  • Improve existing documentation

  • Strong client driven approach & service oriented

  • Strong process orientation

Profile Required

  • Bachelor's degree in IT/CS or related field, or equivalent experience required.

  • Overall Experience: 6+ years (Application Support, Maintenance & Enhancement)

  • Expertise on any Scripting languages (Ksh ,Bash etc)

  • Ability to learn and monitor on different platforms

  • Ability to write queries and debug stored procedures on any RDBMS, (Oracle, Sybase)

  • Ideal candidate to have worked on Investment Banking domain with knowledge of Equity/Derivative markets

  • Knowledge of web services an added advantage

  • Strong analytical and problem solving skills

  • Good knowledge of ITIL framework (preferably certified)

  • Understanding of DevOPS tools and concepts

Why Join Us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business Insight

Societe Generale Global Solution Centre (SG GSC), a 100% owned subsidiary of European banking major Societe Generale (SG), Our role and purpose is to enable the strategic vision of Societe Generale Group. We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence, and applying it to banking.
SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management, to Societe Generale's business lines around the world.
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 20000IEJ
Business unit: SG Global Solution Centre
Starting date: 28/12/2020
Date of publication: 14/10/2020
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Specialist Support Engineer

Permanent contract   |   Bangalore   |   Information Technology