Specialist Support Engineer

Permanent contract|Chennai|IT (Information Technology)

Specialist Support Engineer

Chennai, India Permanent contract IT (Information Technology)

Responsibilities

Work actively with team members to ensure production stability with proactive monitoring of the applications

• Vigilently address production incidents, perform initial high level investigation and escalate to relevant team.

 • Ensure timely and accurate status reporting as per defined procedures.

• Good understanding of SLA/OLA to identify task priorities Incident, Request, Problem management as per defined guidelines

• Ensure right data quality of Symptom/ Root Cause/ Severity/ Priority of all tickets.

• Regular update of status and comments on tickets.

• Ensure responsible team is correctly assigned in agreement with stakeholders. Follow up and define Post Mortems and Remediation actions to improve production

• Follow up with the relevant teams to ensure PM is published.

• Act on all remediation actions assigned as per timelines defined. Maintain good collaboration with internal and external partners

• Awareness of all stake holders for the feature/application.

• Participate in governance meetings/ interactions with stakeholders to understand the concerns and share updates. Change management and smooth transition of services

• Aware of upcoming changes and related impacts.

• Consult with right contacts on the impacts. Ensure Knowledge base and training material are up to date (Jive, known error database etc.) and contribute towards knowledge sharing

• Make sure the documents are relevant and up-to-date, Ensure the documents are simple & can be clearly understandable

• Keep track of the changes made into the documents are well maintained & circulated with all team members Anticipate and propose action plans for continuous improvement on production to gain efficiency, stability, etc.

• Identify improvement areas on production processes.

• Identify automation used cases. Contribute to sustain and improve production support practices

• Adhere defined production support practices

• Participate in Production Leagues Trainings/Sessions Preparedness to be part of autonomous feature teams

• Develop knowledge on Agile model and CD practices.

• Align to feature teams wherever applicable.

• Be part of agile ceremonies.

Profile required

  • Knowledge on ITIL processes on Request fulfilment, Incident management, Problem Management & Change/Release Management Technical skills in any RDBMS, UNIX, Middle ware etc.
  • Good knowledge in Kibana,Elastic stack
  • Good communication and organizational skills, analytical mind.
  • Ability to learn quickly.
  • Strong analytical and problem solving skills
  • Able to manage pressure that accompany business requests
  • Proactive / Innovative
  • Investment Banking domain with knowledge of Equity/Derivative markets 

Good to Know:

  • Understanding of DevOPS tools and concepts
  • Some Background in various IT technology: Azure, Hadoop, Java
  • Able to interpret any scripting language (Ex: Unix Shell Scripting)

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000RFE
Entity: SG Global Solution Centre
Starting date: 2021/11/08
Publication date: 2021/09/08
Share