Specialist Support Engineer - PRD

Permanent contract|Bangalore|IT (Information Technology)

Specialist Support Engineer - PRD

  • Bangalore, India
  • Permanent contract
  • IT (Information Technology)


Bachelor's degree in IT/IS or related field, or equivalent experience required.

Strong skills in both technical and functional aspects of the Information system

Good level of knowledge of financial products (Equity Derivatives, Fixed Income and Interest Rate derivatives)

Strong capacity to work under challenging and  fast-paced environment

Advanced level knowledge of Oracle and Unix

Experience in Agile and Continuous Delivery environment is preferred.

Good knowledge of ITIL framework (preferably certified)

Strong analytical skills and ability to summarize key messages

Strong client driven approach & service oriented

Very good communication skills (Written and Spoken) towards end users (High level communication) and towards IT (technical communication)

Strong process orientation on Incident and Request management.

Willingness to work in shifts

Willingness and ability to learn and take on challenging opportunities and to work as a member of diverse and geographically distributed team.

Should be able to analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.

Ensure a good follow-up and understanding of the new features and functionalities.

Ensure an accurate and complete tracking of the activity.

Perform daily checks and apply recovery and troubleshooting procedures strictly.

Ensure an accurate and clear communication to users and partners.

Escalate issues and other topics to the right team when needed.

Maintain a good collaboration with various stakeholders.

Profile required

Total 4 to 6 years of relavent exeience.
As a production support Engineer, the associate is expected to monitor the day to day production batches and to analyze the recurrent issues.
Should have prior experience in production support and monitoring.

Should have a sound knowledge on Unix, SQL and Debugging tools.

Should we willing to work in shifts.

Should be willing to work on Saturday/Holiday at least twice in a month.

Knowledge on Investment Banking and Credit risk is a plus

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business insight

At Societe GENERALE, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future.
Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring e
nvironment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices,
and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 23000D0M
Entity: SG Global Solution Centre
Starting date: 2023/06/01
Publication date: 2023/05/03