Specialist System Engineer-Cockpit

Contractor / Temp|Bangalore|IT (Information Technology)

Specialist System Engineer-Cockpit

Bangalore, India Contractor / Temp IT (Information Technology)

Responsibilities

GSC OPM handles the Operations Management for GBIS which includes the Monitoring of events & service request for the infrastructure & application by Production Operation team, Service management team responsible for the Incident, Problem & Change Management for GTS infrastructure, Technical tooling team handling the monitoring & Scheduling services for the operation management, Continuous improvement team takes in charge of the quality deliverables on the process to suggest improvements, automations within OPM & predictive maintenance projects (GSC/GTS) "

SUB BL

Continuous improvement team takes in charge of the quality deliverables on the process to suggest improvements, automations within OPM & predictive maintenance projects (GSC/GTS) "

Profile required

ROLE DESCRIPTION (SUMMARY):

Role in command center operations, supporting and escalating 24/7 for all infrastructural and application incidents and service requests.

RESPONSIBILITIES:

The responsibility to treat all alerts within define SLA and liaise with accountable support teams for remediation. Action all queries with effective tracking with full accountability. Perform all scheduled checks, respond to client queries, and transfer the call to support as per the user requests. The pilot should be proactive to follow up with skill teams/application teams to update the escalation contacts and good communication skills to follow up on recurrent issues. It also requires intermediate understanding of windows and Unix servers as they take care of L2 activities. Basic understanding in Job Schedulers and ticketing tools are mandatory.

EDUCATIONAL QUALIFICATION: Any Technical Graduate

LEADERSHIP SKILLS: • Client   • Team Spirit   • Commitment   • Responsibility   • Innovation  

KEY SKILLS: Windows,UNIX,Scripting,Monitoring tools, Infrastructure Knowledge , Incident Management

OTHER SKILLS:Communication,Team player,Quick Learner,E-mail etiquettes

TOOLS: RDP,Autosys,Putty,SFTP,Winsp,Control-M,Univiewer,BEM,Hypervisors

SHIFT TIMING: Rotational 24 x 7

TOTAL EXPERIENCE (Years): 3-5 yrs

RELEVANT EXPERIENCE (Years): 1 yrs

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of

tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have

a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a

daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during

their working hours, including sponsoring people struggling with their orientation or professional

integration, participating in the financial education of young apprentices and sharing their skills with

charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000OS1
Entity: SG Global Solution Centre
Starting date: immediate
Publication date: 2021/09/15
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