Specialist systems Engineer Citrix

Permanent contract|Bangalore|IT (Information Technology)

Specialist systems Engineer Citrix

Bangalore, India Permanent contract IT (Information Technology)

Responsibilities

Responsible for handling Incident and Request Management.
• Participate in Change and Problem Management
• Monitor the infra proactively and fix it even before user's report it.
• Provide support for L1 engineers for incident investigation, diagnosis and resolution.
• Ensure resolution of most of the incidents and service requests.
• Provide input to Level 3/4 for problem management and resolution of major or elevated incidents.
• Provide required inputs to stakeholders involved in case of critical incidents like outages.
• Raise change requests where required.
• Implement Standard and minor changes.
• Ensure ITIL compliance for all incidents and service calls
• Ensure KPI compliance for all incidents and service calls
• Adhere to documented notification and escalation process
• Communicate to the customer while responding to a case and after resolution of the case.
• Participate in regular reviews with the team leads
• Update daily reports and checklists as defined.
• Create and update documentation
• Daily health checks on the Citrix environment to ensure service availability
• Administration of XenApp 6.5 and above
• Support Virtual Desktop Infrastructure hosted on XenDesktop
• Maintain Citrix XenApp, VDIs and other core Citrix Components 
• Administration of Ivanti User Workspace Manager. 
• Application installation, publication in CITRIX environnent
• Act on alerts received through SCOM,  Qlik, Citrix Director or other monitoring tools. 
• Basic Troubleshooting of Windows Server 2008 and 2016
• Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations
• Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks

Profile required

Spl Systems Engineer is responsible for second level management of Citrix XenApp, XenDesktop, Ivanti User Workspace Manager, Windows Server, Incident tickets, SCOM alerts, Queue Monitoring and Infra alerts. Engineer should be able to Perform and manage routine maintenance tasks for the Citrix services in accordance with Citrix best practice. Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks.

Why join us

Global Technology Services (GTS) department supports all the IT infrastructures of Société Générale Group and its subsidiaries (Crédit du Nord, Franfinance, etc.) in France and abroad. Its mission is to provide to the Group's businesses lines reliable IT services by providing offers, services levels and optimized costs that meet the needs of the internal clients; such as hosting business applications, workstations, collaborative services, network and telephony.

Digital Workplace Services under GTS is responsible for defining, steering and executing orientations . DWS is in charge of delivering and operating users solutions (Telephony, workstation, bots, other communication solutions, etc.). It is also responsible for managing technical infrastructures associated with users' workplace: technical directories, file services, etc.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.”We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.”

Business insight

Global Technology Services (GTS) department supports all the IT infrastructures of Société Générale Group and its subsidiaries (Crédit du Nord, Franfinance, etc.) in France and abroad. Its mission is to provide to the Group's businesses lines reliable IT services by providing offers, services levels and optimized costs that meet the needs of the internal clients; such as hosting business applications, workstations, collaborative services, network and telephony.

Digital Workplace Services under GTS is responsible for defining, steering and executing orientations . DWS is in charge of delivering and operating users solutions (Telephony, workstation, bots, other communication solutions, etc.). It is also responsible for managing technical infrastructures associated with users' workplace: technical directories, file services, etc.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000EQ5
Entity: SG Global Solution Centre
Starting date: immediate
Publication date: 2022/11/18
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