5-7 years of experience
Manage Guarantee text vetting, Issuances, Amendments, Claims – conditional / unconditional, Billings etc.,
Well versed with URDG 758, ISP98
Workflow coordination, queue management & client communication
Maintaining the SLA’s as required by the Client on timeliness & quality.
Managing Escalation / clarifications (i.e. addressing technical queries, discrepancies within team and from client)
Maintain the book of operational procedures and Special practices updated
Reports & Training
Produce regularly reports on operational activities (quality and quantity) i.e. daily / weekly production reports, monthly KPI dashboards, etc.
Training the process and procedures and regular updates to team members
Managing the team shift schedule, team attendance, logistics daily.
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.
At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.