Sr. Support Engineer


 Bangalore - India       Permanent contract        Information Technology

Mission

Bachelor's degree in IT/IS or related field, or equivalent experience required.
Strong skills in both technical and functional aspects of the Information system
Good level of knowledge of financial products (Equity Derivatives, Fixed Income and Interest Rate derivatives)
Strong capacity to work under challenging and  fast-paced environment
Advanced level knowledge of Oracle and Unix
Experience in Agile and Continuous Delivery environment is preferred.
Good knowledge of ITIL framework (preferably certified)
Strong analytical skills and ability to summarize key messages 
Strong client driven approach & service oriented 
Very good communication skills (Written and Spoken) towards end users (High level communication) and towards IT (technical communication)
Strong process orientation on Incident and Request management.
Willingness to work in shifts
Willingness and ability to learn and take on challenging opportunities and to work as a member of diverse and geographically distributed team. 
Should be able to analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.
Ensure a good follow-up and understanding of the new features and functionalities.
Ensure an accurate and complete tracking of the activity.
Perform daily checks and apply recovery and troubleshooting procedures strictly.
Ensure an accurate and clear communication to users and partners.
Escalate issues and other topics to the right team when needed.
Maintain a good collaboration with various stakeholders.



To manage the day to day production support activities, ensuring the SLA been monitored and adhered to. Periodic updates and Reporting of Issues without delay.

All our positions are open to people with disabilities

Profile

·Exp range:2 - 4 Years

·Must have skills: Production Support Experience, UNIX, SQL, AUTOSYS, Investment Banking Knowledge, Good Communication

·Good to have skills: Automations, Scripting Knowledge

·Roles and responsibilities:

To manage the day to day production support activities, ensuring the SLA been monitored and adhered to. Periodic updates and Reporting of Issues without delay.


Environment

Societe Generale Global Solution Centre (SG GSC), a 100% owned subsidiary of European banking major Societe Generale (SG), Our role and purpose is to enable the strategic vision of Societe Generale Group. We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence, and applying it to banking.
SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management, to Societe Generale's business lines around the world.
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Job code: 19000MEC
Business unit: SG Global Solution Centre
Starting date: 01/09/2019
Date of publication: 14/08/2019
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Sr. Support Engineer

Permanent contract   |   Bangalore - India   |   Information Technology