Summer 2022 - Change and Release Analyst Intern

Internship|Montreal|IT (Information Technology)

Summer 2022 - Change and Release Analyst Intern

Montreal, Canada Internship IT (Information Technology)

Responsibilities

4-month internship starting in May 2022

Work environment :

GBSU/RPM is the global department in charge of steering IT Risks & Production Management for GBIS ("Global Banking and Investor Solutions").

The key missions of the Change team within RPM are to:

  • Ensure all application and infrastructure changes comply with ITIL-based Change and Release Management policies.
  • Communicate to all stakeholders about planned and unplanned changes,
  • Coordinate major production operations including infrastructure weekends and disaster recovery tests, maintaining an efficient interface between infrastructure and business-facing teams within the IT department.
  • Identify and resolve conflicts between planned operations.
  • Monitor and improve performance against Key Risk and Performance Indicators (KRIs and KPIs).
  • Manage transformation and automation projects within the IT Service Management tools.

Day-to-Day Responsibilities:

Support the day-to-day execution of ITIL-based Service Management processes (including but not limited to Change and Release Management), for example:

  • Review changes
  • Prepare agenda, host and send minutes for review and communication meetings
  • Produce reports and dashboards
  • Prepare and produce presentations, documentation, written communications and announcements
  • Analyse and propose solutions to problems or conflicts
  • Assist change owners and team leaders with requests and questions about the process or tools
  • Keep internal and user-facing documentation updated
  • Propose and execute process improvements and automations to increase efficiency and reduce failures in day-to-day operations.
  • Assist in the coordination of strategic project deliveries to improve Service Management processes and tools, for example: participate in defining, documenting and prioritising enhancement requests, gather input and feedback from stakeholders, perform user acceptance tests, run demonstration or training sessions and categorise, report and follow up on defects and requests.
  • Support the coordination of weekend operations (rota basis), for example: Host kickoff and progress calls, Collect status from participating teams and send regular updates, Log, dispatch and track incidents to completion, Follow up on incomplete changes or tests....
  • Monitor, follow up on and reduce non-compliance with policy KRIs, for example: Communicate to and assist non-compliant teams and individuals, analyse reasons for non-compliance (pain points in the process or tools, lack of knowledge) and propose solutions.
  • Manage impromptu user requests with a certain autonomy.
  • Provide holiday coverage (rota basis)
  • Provide proactive progress updates to the manager.
  • Respond to requests from auditors for reports and evidence related to Change and Release Management.

Profile required

Education and Skills:

You are currently enrolled in a Bachelor degree in Computer Science or Equivalent

Required:

  • Excellent interpersonal and rapport building skills, working across multiple stakeholders, functions (support, infrastructure, development) and time zones
  • Confident communicator, both written and oral
  • Superior analytical and organizational skills
  • Rigorous, detail oriented
  • Strong knowledge of MS office (PowerPoint, Excel and Word)
  • Ability to work in a time sensitive environment and prioritize urgent tasks
  • Must be a self-starter and a quick learner
  • Bilingual, English and French

Desired:

  • Task automation skills, for example ability to script using VBA
  • ITIL v3 or ITIL4 foundation
  • JIRA
  • Experience with ServiceNow
  • Experience working with large quantities of data
  • Experience planning and/or delivering operational or development projects
  • Knowledge of Agile / Scrum methodologies

Business insight

Societe Generale opened its Canadian headquarters in Montreal in 1974 to offer its financial services to corporations, financial institutions and governments. The Toronto and Calgary offices were opened in 1978 and 2006 respectively.

We now employ over four hundred people, both in the traditional banking sector (investment banking, funds and trading activities) and in the field of information technology, with the opening of our SG Montreal Solutions Centre subsidiary which, thanks to its geographical location and its cultural diversity, provides computer support and development for the New York and Paris teams.

Interested in Corporate Social Responsibility matters such as contributing to the protection of the environment or giving back to the local communities?

Several Employee Resource Groups have been put in place at Societe Generale in Canada to help you achieve a sense of fulfilment towards causes that matter the most to you!

 In accordance with its commitment to provide a safe work environment for anyone accessing its facilities, as of November 15, 2021, under Societe Generale Canada's Covid-19 vaccination policy, only fully vaccinated employees will be allowed to come to the Montreal and Toronto offices.

Get on board and get involved! We are here to support you!

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000VMQ
Entity: SG CIB
Starting date: 2022/05/02
Publication date: 2021/11/22
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