Support Analyst

Permanent contract|Montreal|Banking operations processing

Support Analyst

Montreal, Canada Permanent contract Banking operations processing

Responsibilities

The position is for a support analyst with knowledge of the Foreign Exchange and Rates business within the IT department (GBSU/FFC) in charge of Front office e-trading, trade capture, pricing, risk and market access technologies. Our main partners and clients are Traders, sales and e-business.

The position will be in the GBSU/FFC  team, working on various Front Office Forex (Cash and Option) trading applications. Support may include Fixed Income, Emerging products, Cash Rates, Derivatives and Credit.

The MKT Forex team develops and support software in an AGILE environment for price/inventory publication, inquiry management and straight through processing of electronic trades. Our software interacts with various external electronic trading systems and exchanges such as Bloomberg, FXAll, Fidessa, Gain Gtx, Currenex, FxConnect, Fast Match, TraderTools, Fx Inside and direct client connectivity.

The position involves working closely with traders, business analysts and developers to deliver and support solutions to the trading and sales desk in a DevOps model environment. The communication skills of the candidate will be very important, since this role includes daily interaction with trading, sales and operations staff.

Candidates will be exposed to e-trading functions including streaming prices, trade STP, electronic trade execution, order management, and market depth aggregation. The candidate might also be exposed to advanced trading techniques such as intelligent auto-quoting and order routing, automatic hedging and automated trading strategies.

The team is part of the global team for the FIC activities and supports on a global platform. The team is based on the dealing room and manages applications deployed in Paris, London, New York and Asia.

Primary tasks include but are not limited to:

_Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.  End users are Sales, Traders, Front and Middle Office in the FIC department.

_Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.

_Crisis Management with communication to end-user and senior management

_Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.

_Communicate with users regarding application outages and upcoming events like release, project.

_Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London.

_Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).

_Respect internal IT norms, standards and processes.

_Timely reporting of production and project status to client and IT management.

_Effective and efficient, oral and written communication with various audiences at appropriate levels.

_Partner with development teams (NY/Paris) on release management.

_Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users.

_Effectively manage the Client Relationship with the end user community.

Profile required

Competencies Required:

  • Very strong knowledge on Forex (Cash and Options) and Interest Rates Derivatives (Swaps, Futures, Options, Forwards)
  • Good understanding in Risk calculation and derivatives Pricing 
  • Know the current US financial regulation (Dodd Frank, FINRA, FATCA Reporting, etc)
  • Strong Knowledge of the financial industry and the standard process (Front office, Middle Offices Duties)
  • Know very well the Trade life cycle from negotiation to clearing and the different platforms involved (Bloomberg, FXAll, Fidessa, Gain Gtx, Currenex, FxConnect, Fast Match, TraderTools, Fx Inside Markiwire, Oasys )
  • Strong analytical skills, follow-up capability and problem solving ability.
  • Flexible and adaptable to new environments.  Quickly learn new systems/products.
  • Can communicate clearly and excellently with a wide variety of people/functions (verbal/written)
  • Flexible and adaptable to new environments.  Quickly learn new systems/products.
  • Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results.
  • Team-oriented, client-focused and open to different ideas/viewpoints.

Technical skills Required:

  • Competency in SQL and databases (Oracle, MicrosoftSqlServer, Sybase)
  • Knowledge on Client/Server application
  • Comfortable working on Windows/Unix environments
  • Competency in Microsoft Office applications (e.g. Excel)
  • Middleware experience (Tibco, RMDS, FIX)
  • Scheduling Tools:  Autosys, Crontab
  • Network experience
  • Agile development methodologies and tools (Jira, Service Now, GIT)

Prior Work experience

  • Previous experience in a support team facing trader and sales (3 years +)
  • Previous experience working with developer or Business Analyst
  • Previous experience in financial industry

Education Required:

  • Master degree in Computer Science or equivalent
  • ITIL certification

Desired/ Plus:

  • Degree in finance

Languages Required:

  • English

Business insight

Within SOCIETE GENERALE’s corporate and investment banking arm, the GBSU/FFC  group is responsible for front-office to back systems development and support globally. Within this organization our department provides pricing, market connectivity, market-making tools, risk analysis, post trade processing and other trading system applications, The New York team is part of a global organization supporting trading activity in America, Europe and Asia. As this business evolves and continues to develop, we require dynamic and motivated resources to build the best and most effective technology environment to help the business reach its goals.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000M3X
Entity: SG AMERICAS OPERATIONAL SECURITIES
Starting date: 2021/08/30
Publication date: 2021/07/09
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