Support Analyst (Fixed Income)

Permanent contract|Montreal|Banking operations processing

Support Analyst (Fixed Income)

Montreal, Canada Permanent contract Banking operations processing



Develop your career and come work with a large international bank expanding its activities in Montreal! 

Société Générale Group counts 130000 employees located in more than 60 countries around the globe. Present in Canada since 1974, Société Générale Canada Technology and Service center are rapidly growing to support the group's global activities. Société Générale has positioned itself as a frontrunner in supporting the energy transition and carbon net zero financing.

About our team

The position is for a support analyst with knowledge of the Fixed Income and currency business. The Fixed Income, Forex and Credit department is in charge of electronic trading, trade capture, pricing, risk and market access technologies. Our main partners and clients are Traders, sales and e-business.


What are you applying for?

This is a central and dynamic position as you will provide technical and functional support for the applications that are used by our traders based in New York.

The position involves working closely with traders, business analysts and developers to deliver and support solutions to the trading and sales desk in a DevOps model environment.

Great communication, social skills and knowledge of ITIL best practices are essential as you will be responsible for managing and maintaining our applications.

What will be your day-to-day?

  1. Technical and functional support
  • You will provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. 
  • You will troubleshoot functional issues in a financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.
  1. Crisis Management and Incident Management

- You will ensure timely communication to end-user and senior management

- You will communicate with users regarding application outages and upcoming events like release, project, etc.

- You will manage the Client Relationship with the end user community.

  1. Documentation
  • You will provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.
  1. Collaboration
  • You will liaise with development/support teams in Bangalore, New York, Montreal, Paris and London.
  • You will partner with development teams (NY/Paris) on analysis and development as a part of the DevOps model
  • You will partner with development teams (NY/Paris) on release management.
  • You will partner with the Global support teams (Paris/Asia) to ensure quality support to our end users.

Profile required

What does it take to get the job?

  1. Competencies
  • 3 years of experience in a similar support role
  • Strong analytical skills, follow-up capability and problem-solving ability.
  • Clear and efficient communication with various audiences at appropriate levels
  • Quickly learns new systems/products.
  • Team-oriented, client-focused and open to different ideas/viewpoints.
  • Capable of prioritizing tasks and multi-tasking projects.
  • Thrives in a high-pressure and time-sensitive environment.
  1. Technical skills:
  • Working knowledge of SQL
  • Knowledge on Client/Server application
  • Comfortable working on Windows/Unix environments
  • Competency in Microsoft Office applications (e.g. Excel)
  1. Education:
  • BS degree in Computer Science or equivalent
  1. Bonus skills:
  • Fluent in French
  • Experience in financial products (Fixed Income) / financial industry business processes / trading system
  • Knowledge of derivative product lifecycle workflow
  • Middleware experience (Tibco, RMDS, Ultra Messaging)
  • Network experience
  • FI/FX functional knowledge

What’s in it for you?

  • Competitive salary and vacation package
  • Great coverage and Social benefits including
    • 2000$ health spending account to get massages or pay other services not covered by our insurance
    • 1000$/year Personal Spending account…  it even works to pay animal day care!
    • Maternity, paternity and adoption leave for all
  • An opportunity to express yourself and get involved:

Our employees resource groups and committee such as Pride and Allies, American Women Network, Black Leadership Network, One planet demonstrate the involvement of our employees for their community.

  • And… a great training offer plus opportunities to evolve within the company with international mobility opportunities.

Why join us

A career within the Societe Generale Group is an opportunity to participate in a team effort to build the bank of tomorrow.

Together, let's be the future:

  • Commitment to putting integrity at the heart of our businesses
  • Commitment to Diversity and Inclusion
  • Climate commitment
  • Citizen engagement

Business insight

Come on join the IT infrastructures teams in a digital transformation journey.

Societe Generale opened its Canadian headquarters in Montreal in 1974 to offer its financial services to corporations, financial institutions and governments. The Toronto and Calgary offices were opened in 1978 and 2006 respectively.

We now employ over four hundred people, both in the traditional banking sector (investment banking, funds and trading activities) and in the field of information technology, with the opening of our SG Montreal Solutions Centre subsidiary which, thanks to its geographical location and its cultural diversity, provides computer support and development for the New York and Paris teams.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000QXQ
Entity: Societe Generale Capital Canada
Starting date: 2021/10/31
Publication date: 2021/09/08