Support Engineer

 Bangalore, India       Permanent contract        Information Technology

Responsibilities

  • Flexibility - Should be ready to work for 24*7 on-call (including weekend coverage) on rotation basis during critical times and requirement basis. 
  • Should be ready to work on different shifts starting from 5:30 AM PST to 6:00 PM PST (Paris time) 
  • Must be a quick learner in terms of process and technologies Process and Communication 
  •  Experience in Incident Management, Change Management and Problem Management, ITIL process 
  • ITIL fundamental certification will be an advantage 
  • Good Inter-personal and communication skills 
  • Should be able to communicate to the stakeholders on the proposed solutions

Profile Required

  • Technical - 7+ years of experience in Application Support, supporting applications in Financial Domain
  • Should have exposure on Oracle, Teradata, Informatica and Unix operating system 
  • Should be good in SQL, Unix and should have worked in Control-m at least for 2 to 3 years. 
  • Monitor process on production runs, communicate information to the advisory (OPA) team and raise production support issues to the project team.
  • Prior knowledge of risk chain is an extra advantage 
  • Should be able to identify opportunities and do automations and small enhancements
  • Ensure that team is performing the tasks and BAU is maintained.

Why Join Us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Business Insight

A 100% owned subsidiary of European banking and financial services major Societe Generale (SG), Societe Generale Global Solution Centre (SG GSC) came into existence in 2000. Established as an offshore development centre in Bangalore, also having a presence in Chennai, SG GSC has 15 years of sustainable delivery expertise to its credit, and develops global best practices to promote the strategic objectives of the Societe Generale Group.

SG GSC possesses in-depth understanding of the business processes and cutting-edge technologies across domains of Societe Generale’s diverse portfolio. We deliver best-in-class solutions to the Group’s entities in the realm of corporate and investment banking, retail banking, specialized financing and insurance, private banking, and global investment management and services.

We place the highest importance on our employees and provide extensive opportunities for career progression and development. SG GSC conforms to the group diversity principles, and has a multi-cultural staff representing seven nationalities, and speaking 20 languages. Women comprise 25% of our workforce.

 

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 20000IC2
Business unit: SG Global Solution Centre
Starting date: 01/10/2020
Date of publication: 09/09/2020
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Support Engineer

Permanent contract   |   Bangalore   |   Information Technology