Support L2 GAP Internship

Internship|Bucuresti|Information Technology

Support L2 GAP Internship

Bucuresti, Romania Internship Information Technology


ITIM (Innovation, Technology and IT Services) is the entity of the Société Generale group that invents the information systems of the retail bank of tomorrow. Its main challenge is to design and deliver fast, easy-to-use IT solutions that are innovative, scalable and secure, inspired and designed with customers, while ensuring quality every day.

What you will do:

  • The service mainly covers the production environment: daily monitoring of the optimal functioning of the services;
  • User support: requests for information or help concerning the use and operation of specific applications;
  • Ensures the prevention of malfunctions (continuous controls of services, development of service monitoring procedures, analysis and follow-up of incidents and problems in order to propose avenues for optimization and improvement in collaboration with project owners and project managers);
  • Support, treatment and follow-up of incidents until closure;
  • Participate in production monitoring committees and / or project committees;
  • Keeps the documentation (operating modes, FAQ) and the application contact list up to date;
  • Support for ad hoc work and follow-up of requests;
  • Writing specific reports;
  • Ensures permanence on the perimeter according to established schedules and internal organization.

Profile required

  •     Experience in the support field with mastery of incident management processes / tools;
  •     Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment, etc.);
  •     Good written communication;
  •     Autonomy, curiosity, rigor;
  •     A proactive and reactive attitude / A team spirit and the desire to learn constantly;
  •     An aptitude for analysis and synthesis;
  •     French and English B2 level;
  •     Desirable to have banking knowledge and functional case analysis skills.

Why join us

At SG GSC, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits:

  • Competitive compensation & remuneration;
  • Healthcare coverage for prevention & group life insurance;
  • Office perks, flexible benefits & social benefits;
  • Preferential banking services;
  • 9-to-5 workday & work from home (up to 2 days a week);
  • Learning and development programs & career growth opportunities.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 20000R0F
Entity: SG Global Solution Centre Romania
Starting date: immediate
Publication date: 2021/03/17