Support L2 with French

Permanent contract|Bucuresti|Information Technology

Support L2 with French

Bucuresti, Romania Permanent contract Information Technology


ITIM (Innovation, Technology and IT Services) is the entity of the Société Generale group that invents the information systems of the retail bank of tomorrow. Its main challenge is to design and deliver fast, easy-to-use IT solutions that are innovative, scalable and secure, inspired and designed with customers, while ensuring quality every day.

The service covers certification and training environments and the YOGA project

The support manager must ensure the maintenance in operational condition of the approval and training environments on BDDF and CDN.

What you will do:

  • Provide support to internal SG level 2 users in relation to level 3;
  • Take charge of incident management within its scope in conjunction with its team manager;

  • Ensures the processing of requests for acts of daily living;

  • Ensure the production of monitoring indicators for banking services within its scope;

  • Ensure the establishment of documentation on the new perimeter;

  • Ensure appropriate reporting to his manager;

  • Ensure user authorizations on a portfolio of applications;

  • Support and handling of incidents on BDDF (KLI, BE, YOGA) and on CDN (HML, INT, YOGA);

  • Management of incident cycles;

  • Drafting of reports.

Profile required

  • Experience in the support field with mastery of incident management processes / tools;

  • Have the ability to analyze incidents and follow instructions on incidents (communication, message, priority assignment, etc.);

  • Banking knowledge and functional case analysis skills;

  • French B2 (Read, Speak, Written)

  • Autonomy, curiosity, rigor;

  • Office tools: Word, Excel, Powerpoint.

Why join us

At SG GSC, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits:

  • Competitive compensation & remuneration;
  • Healthcare coverage for prevention & group life insurance;
  • Office perks, flexible benefits & social benefits;
  • Preferential banking services;
  • 9-to-5 workday & work from home (up to 2 days a week);
  • Learning and development programs & career growth opportunities.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 210004M1
Entity: SG Global Solution Centre Romania
Starting date: 2021/04/22
Publication date: 2021/02/15