ITIM (Innovation, Technology and IT Services) is the entity of the Société Generale group that invents the information systems of the retail bank of tomorrow. Its main challenge is to design and deliver fast, easy-to-use IT solutions that are innovative, scalable and secure, inspired and designed with customers, while ensuring quality every day.
The service covers certification and training environments and the YOGA project
The support manager must ensure the maintenance in operational condition of the approval and training environments on BDDF and CDN.
What you will do:
Take charge of incident management within its scope in conjunction with its team manager;
Ensures the processing of requests for acts of daily living;
Ensure the production of monitoring indicators for banking services within its scope;
Ensure the establishment of documentation on the new perimeter;
Ensure appropriate reporting to his manager;
Ensure user authorizations on a portfolio of applications;
Support and handling of incidents on BDDF (KLI, BE, YOGA) and on CDN (HML, INT, YOGA);
Management of incident cycles;
Drafting of reports.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.