Team Leader IT Support with French

Permanent contract|Bucuresti|Information Technology

Team Leader IT Support with French

Bucuresti, Romania Permanent contract Information Technology

Responsibilities

RESPONSIBILITIES

You will join the mutualized L1 & L2 IT support activities Hub within Corporate Function Technology (CFT) department.

To run its operations, continue the growth of activities and increase the quality of the activities delivered, we are recruiting an IT Support Operations Team Leader.

What you will do:

• Manage L1 and L2 support activities on Compliance, Operational risks, Internal and Permanent control tools;

• Steer the IT support operations, coordinates incident management process and follows up on the production incidents until the service is fully restored; 

• Act as a single point of contact for team potential issues and manage complex aspects related to the applications supported by the team; 

• Responsible of the operational governance with the application owners, applicative teams and business lines;

• Manage the team's knowledge management (document base, skills transfers – polyvalence, back-up matrix);

• Ensure a functional coordination of the IT support activities executed by our extended team located in Bangalore;

• Monitors KPIs vs SLAs, communicate it accordingly to our partners and propose corrective actions in case the SLAs are not respected;

• People management: take in charge the management of the team from recruitment, performance, workload management to career development;

• Involved in the extension of the perimeter and ensure a smooth transition of the support activities from the applicative teams within the mutualized SAU & GAP Hub;

• Ensure team’s time-tracking and budget monitoring for the tools supported (forecast/landing plan/cost optimization);

• Propose and contribute to continuous improvement initiatives, including automation through RPAs and industrialization of the processes;

• Facilitate internal/external audit mission for the applications in scope.

Profile required

• 3+  years experience in people management roles, preferable in IT;

• Fluent in French and English;

• Good command of the ITIL processes (previous experience in IT support);

• Advanced level of Excel and PowerPoint;

• Excellent analytical and communication skills;

• Ability to prioritize and multitask activities based on daily actions in queue.

Plus, you will enjoy all our benefits:

• Competitive compensation & remuneration;

• Healthcare coverage for prevention & group life insurance;

• Office perks, flexible benefits & social benefits;

• Preferential banking services;

• Learning and development programs & career growth opportunities.

Why join us

At SG GSC, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000BPN
Entity: SG Global Solution Centre Romania
Starting date: 2021/06/18
Publication date: 2021/04/26
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