Roles and responsibilities:
To manage the day to day production support activities, ensuring the SLA been monitored and adhered to. Periodic updates and Reporting of Issues without delay.
Should be able to analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.
Ensure a good follow-up and understanding of the new features and functionalities.
Ensure an accurate and complete tracking of the activity.
Perform daily checks and apply recovery and troubleshooting procedures strictly.
Ensure an accurate and clear communication to users and partners.
Escalate issues and other topics to the right team when needed.
Maintain a good collaboration with various stakeholders.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.